Director of Product Operations SaaS

Xponential Fitness is the curator of the best brands across every vertical in the boutique fitness industry - including Pilates, cycle, stretch, dance, rowing, running, and barre.

We are searching for one exceptional candidate to manage operations for our new cutting-edge video streaming service, Xponential+.

Our ideal candidate has a high technical acumen. Revenue hungry. Enjoys leaning in, contributing and knows how to develop quick to market, mid-weight, fully functional and sustainable solutions.

This position is a very high impact career opportunity for an experienced, smart and restless, accomplished operations professional.

Requirements

• 5 years of relevant experience
• Previous experience in a SaaS business environment
• Bachelor degree in business administration or relevant field
• Strong leadership and communication skills
• Familiarity with Hubspot, BigCommerce, Brightcove, Netsuite, and Intercom is a bonus
• Understanding of the wellness market and digital fitness

Responsibilities

Product Management

• Strong strategic thinking skills and capable of aligning product development initiatives with the company's overall business goals
• Exceptional interpersonal skills, able to clearly articulate product visions and requirements, and collaborate effectively with engineering, design, marketing, and other stakeholders throughout the product lifecycle
• Develop short and long-range operating objectives to prevent operational obstacles to new business development initiatives
• Integrates activities between departments to solve problems and maximize throughput

Customer Experience

• Conduct customer research
• Increase engagement through content curation, offers, etc.
• Perform ad-hoc analysis to understand the relationship between customer experience and customer value, including incorporating non-purchase related metrics/signals
• Proactively lead and support customer-facing support desk team

Analysis

• Harvest data from the company’s key business systems
• Revise and/or formulate standard operating procedures and promote their implementation
• Maintain system of record information

Benefits

• 100% employer-sponsored health insurance
• Employee and eligible dependent dental and vision insurance available at low group pricing
• Access to FSA and HSA
• Matching 401K retirement plan
• Flexible PTO package
• Mission-driven team of colleagues who promote a positive mindset