Director of Customer Success

What you will love about Sidetrade and why you should be working here:

Are you an experienced Customer Success Leader with a good knowledge of Order-to-Cash processes and Credit & Collections Management? 

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized by Gartner as a Leader in the Invoice-to-Cash space, as detailed in its Magic Quadrant: https://go.sidetrade.com/GartnerMagicQuadrant22.html

About Sidetrade and its amazing Customer Success team:

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure...

Who We Are

Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines

As the Director of Customer Success, you will own the ultimate success of Titan Cloud’s customer base; this includes seamless customer onboarding, program/project success, retention, and renewal. Reporting to the SVP of Customer Success, we are looking for an exceptional and energetic candidate who has experience leading customer-facing teams and is passionate about providing...

You in The Role and on The Team:  In this role you are a highly motivated Delivery Manager from a Consulting firm who is interested in helping our startup excel.  As a Delivery Manager, you will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers.  You have the ability to dive deep into the warehousing industry and support building relationships across clients and prospects. 

A Day in the Life

• Managing all current and future implementations of current and future clients. 
• Use project management methods to organize the work and the team to make progress
• Lead the team by facilitating delivery of daily and weekly goals
• Capturing detailed customer requirements
• Interface closely with Engineering to create estimates
• Negotiate with existing customers.
• Define change requests to improve...

Company Overview

At The Growth Partner we assist marketing agencies around the globe to grow with predictability and scalability.

In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year.

How? We’ve focused on growth and the relationships for our clients and team members.

By creating a high-performance, positive environment we’ve helped 100’s of leaders and future leaders achieve their full potential through direct support, coaching and consulting.

Visit our Website:

https://www.thegrowthpartner.io/

See how our Co-Founder, Jordan Lee, describes the business:

https://www.loom.com/share/901416c6dac648acbe8a8b7fad8198d4

What It's Like Working At The Growth Partner

We’re growth-oriented, entrepreneurial, ambitious and will...

Wowza is looking for a Director of Customer Success to spearhead our Customer Success strategy and lead our Customer Success team. The Director of Customer Success will be responsible for achieving customer objectives and revenue growth goals through the engagement, success, and retention of Wowza’s large and diverse customer base. The Director of Customer Success should thrive in a bold, fast-paced, value-driven leadership team and company. Reporting directly to the Vice President of Global Service Delivery as a member of the Senior Leadership Team, the Director of Customer Success will lead a team of Customer Success Managers, evolve and develop strategies to ensure the achievement of Wowza’s strategic growth and retention goals. 

What You'll Be Doing:

• Inform Customer Success Objectives and Key Results (OKRs) to ensure the alignment of the team’s skill and effort with strategic company objectives 

• Drive...

As the Director of Customer Success at ImPACT Applications, your primary responsibility is to enhance customer value and satisfaction. By focusing on retaining current business, expanding account revenue, and ensuring smooth adoption and prompt support, you will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.  

In this role you will get to: 

• Cultivate retention of existing business by ensuring customers get the most value from our products and services  
• Lead, mentor, and develop a Customer Success team
• Partner with Operations department to iterate on customer health scoring mechanism founded in SaaS success best practices 
• Grow existing account revenue by helping customers expand usage of our products & services across service lines  
• Provide monthly...

Salary Range: $160,000.00 - $170,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).

Who We Are:

Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.

As an...

Salary Range: $160,000.00 - $170,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).

Who We Are:

Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.

As an...

Customer Success Director

About Zenarate

Zenarate AI Coach helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate's AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages. Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries. 

We are seeking an experienced Customer Success Director to join our team. As an Customer Success Director, you will be driving our customer’s strategy using Zenarate’s product, leading upsell and cross sell initiatives, and driving increased revenue in renewals. You’ll serve as an expert on how our customers can achieve their goals and engage with decision makers to showcase the best use cases for the expanded engagement with Zenarate’s tools. This first in role...

Director of Customer Success and Retention

RTM Business Group

Hybrid in NY, NJ, CT

Full-time

51-200 employees · Market Research

Posted September 2024; this is a 100% hybrid, full-time role

Who We Are

RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration.

Our events are located in major cities throughout the country – LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from “traditional” work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

About the Role

We are seeking a dynamic and strategic Director of...

NAEHAS

This is an exceptional opportunity to join a privately held, fast-paced, Software as a Service (SaaS) national company based in Silicon Valley.  The Naehas vision is to deliver personalized products, offers, disclosures and customer experiences with the leading financial services industry cloud.

Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized. Our purpose is to create an environment where you will get to do your best work and be part of a team that will help you grow personally and professionally. Our recipe for success is very simple - “Passionate team members translate into happy customers and great products.”

THE POSITION

Naehas is seeking to hire a dynamic Director of Customer Success to own the success and retention of our existing clients.  This role is responsible for leading all aspects of value...

Document Crunch is seeking an experienced and motivated Director of Customer Success to join our growing team. As the Director of Customer Success, you will be responsible for leading and managing our customer success team, ensuring the success and satisfaction of our customers. You will play a crucial role in developing and executing customer success strategies to drive adoption, retention, and expansion within our customer base.

Who is Document Crunch?

We are a cutting-edge company building innovative AI tools that simplify construction contracts by quickly identifying critical risk provisions and providing teams with guidance to make great decisions throughout the entire project lifecycle. Our tools enable construction teams to get subject matter expertise - usually only gained through outside consulting – for a fraction of the cost. We empower the entire industry by identifying WHAT critical issues exist in contracts and documents, and WHY those...

About the job

This role is critical in shaping our long-term success by developing programs and practices to enhance our customer engagement and support. Our Customer Success team coordinates the post-sale experience for Terminal 49 customers by driving product adoption, aligning resources, developing success plans, proactively mitigating risk, and identifying opportunities for expansion. This Director role will be responsible for up-leveling our CSM skillset and scaling our customer engagement alongside Terminal49's growth.

What you will do

• Provide strategic direction, development, and management of post-sales operations 
• Train the team on effective customer engagement techniques and ensure they understand our customers' needs, drive strong customer adoption, value realization, retention, expansion, and referrals
• Coach team on genuine and positive customer engagement strategies, including monthly check-ins, and developing...

Why We’re Here:

• Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a “production first” mindset for maximum impact. That’s why at Ndustrial our mission is “to accelerate the optimization of Energy Intensity in industrial facilities.” We live out this mission every day from our software development teams to our go-to-market teams.
• Our Nsight Energy Intensity Platform is a market-leading SaaS platform which integrates IoT devices and control systems in the field with cloud-based systems. Nsight brings together all of this data to accelerate the energy transition for our industrial customers.

More About Us:

• We live our values every day: Teamwork, Customer First, Quality, and...

About Whip Around

Whip Around was born in 2016, originally to help freight companies in New Zealand tackle their paper-based compliance burden. It was whilst working for some of the globe’s largest freight companies, that we saw first-hand how much time paper was costing fleet managers every day. Within a year, the US market was calling loudly as Whip Around met a clear pain point for businesses with fleets.  Whip Around now has offices in Auckland, New Zealand, Charlotte, North Carolina, San Diego, California servicing our customers from coast to coast in the US and around the world.

Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.

Why this role...