Director of Customer Success

Company Overview

At The Growth Partner we assist marketing agencies around the globe to grow with predictability and scalability.

In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year.

How? We’ve focused on growth and the relationships for our clients and team members.

By creating a high-performance, positive environment we’ve helped 100’s of leaders and future leaders achieve their full potential through direct support, coaching and consulting.

Visit our Website:

https://www.thegrowthpartner.io/

See how our Co-Founder, Jordan Lee, describes the business:

https://www.loom.com/share/901416c6dac648acbe8a8b7fad8198d4

What It's Like Working At The Growth Partner

We’re growth-oriented, entrepreneurial, ambitious and will...

Wowza is looking for a Director of Customer Success to spearhead our Customer Success strategy and lead our Customer Success team. The Director of Customer Success will be responsible for achieving customer objectives and revenue growth goals through the engagement, success, and retention of Wowza’s large and diverse customer base. The Director of Customer Success should thrive in a bold, fast-paced, value-driven leadership team and company. Reporting directly to the Vice President of Global Service Delivery as a member of the Senior Leadership Team, the Director of Customer Success will lead a team of Customer Success Managers, evolve and develop strategies to ensure the achievement of Wowza’s strategic growth and retention goals. 

What You'll Be Doing:

• Inform Customer Success Objectives and Key Results (OKRs) to ensure the alignment of the team’s skill and effort with strategic company objectives 

• Drive...

As the Director of Customer Success at ImPACT Applications, your primary responsibility is to enhance customer value and satisfaction. By focusing on retaining current business, expanding account revenue, and ensuring smooth adoption and prompt support, you will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.  

In this role you will get to: 

• Cultivate retention of existing business by ensuring customers get the most value from our products and services  
• Lead, mentor, and develop a Customer Success team
• Partner with Operations department to iterate on customer health scoring mechanism founded in SaaS success best practices 
• Grow existing account revenue by helping customers expand usage of our products & services across service lines  
• Provide monthly...

Director of Customer Success and Retention

RTM Business Group

Hybrid in NY, NJ, CT

Full-time

51-200 employees · Market Research

Posted September 2024; this is a 100% hybrid, full-time role

Who We Are

RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration.

Our events are located in major cities throughout the country – LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from “traditional” work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

About the Role

We are seeking a dynamic and strategic Director of...

Document Crunch is seeking an experienced and motivated Director of Customer Success to join our growing team. As the Director of Customer Success, you will be responsible for leading and managing our customer success team, ensuring the success and satisfaction of our customers. You will play a crucial role in developing and executing customer success strategies to drive adoption, retention, and expansion within our customer base.

Who is Document Crunch?

We are a cutting-edge company building innovative AI tools that simplify construction contracts by quickly identifying critical risk provisions and providing teams with guidance to make great decisions throughout the entire project lifecycle. Our tools enable construction teams to get subject matter expertise - usually only gained through outside consulting – for a fraction of the cost. We empower the entire industry by identifying WHAT critical issues exist in contracts and documents, and WHY those...

About the job

This role is critical in shaping our long-term success by developing programs and practices to enhance our customer engagement and support. Our Customer Success team coordinates the post-sale experience for Terminal 49 customers by driving product adoption, aligning resources, developing success plans, proactively mitigating risk, and identifying opportunities for expansion. This Director role will be responsible for up-leveling our CSM skillset and scaling our customer engagement alongside Terminal49's growth.

What you will do

• Provide strategic direction, development, and management of post-sales operations 
• Train the team on effective customer engagement techniques and ensure they understand our customers' needs, drive strong customer adoption, value realization, retention, expansion, and referrals
• Coach team on genuine and positive customer engagement strategies, including monthly check-ins, and developing...

About Whip Around

Whip Around was born in 2016, originally to help freight companies in New Zealand tackle their paper-based compliance burden. It was whilst working for some of the globe’s largest freight companies, that we saw first-hand how much time paper was costing fleet managers every day. Within a year, the US market was calling loudly as Whip Around met a clear pain point for businesses with fleets.  Whip Around now has offices in Auckland, New Zealand, Charlotte, North Carolina, San Diego, California servicing our customers from coast to coast in the US and around the world.

Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.

Why this role...