Director of Customer & Community Marketing / Live Chat Agent - US REMOTE
Net Communications
Little Rock, arkansas
Net Communications is on the lookout for a dynamic Director of Customer & Community Marketing to lead our live chat services, driving engagement and building strong relationships with our customers and community members. This remote position is ideal for a marketing professional with a deep understanding of customer experience and community building. In this role, you will develop and execute innovative marketing strategies that enhance customer satisfaction, manage our live chat team's performance, and foster an interactive community around our brand. Your vision and leadership will play a critical role in helping us maintain our commitment to exceptional service and customer engagement.
Responsibilities
- Develop and implement customer and community marketing strategies that align with overall business goals.
- Lead and manage the live chat team, ensuring high-quality service and effective communication.
- Analyze customer interactions and...