Customer Support (Operations Support)

Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc...

We are seeking a dedicated and skilled Tools and Revenue Operations and Customer Support Specialist to join our team. This role combines the responsibilities of managing operational tools, optimizing revenue processes, and providing exceptional customer support. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for improving operational efficiency and customer satisfaction.

Key Responsibilities:

Tools and Revenue Operations:

• Manage and maintain operational tools and software to ensure they are functioning effectively and efficiently.
• Collaborate with cross-functional teams to identify, implement, and optimize tools and processes that support revenue growth and operational efficiency.
• Analyze and interpret data to provide actionable insights for revenue optimization.
• Develop and maintain documentation for operational tools and processes.
...

** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street. Due to our hybrid policy and needs for a fast start date, at this time we are only considering local candidates. **

Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.

Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.

Reporting directly to the...

OUR PURPOSE

The Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) is a not-for-profit membership organization that promotes the health of women and newborns.  Our mission is to empower and support nurses caring for women, newborns, and their families through research, education, and advocacy.

POSITION SUMMARY

This position will be responsible for managing the daily operational performance of the LMS and the overall relationship between the Learning Management System (LMS) vendor(s) and AWHONN. The position will serve as the system expert to troubleshoot issues; manage interactions between AWHONN’s association management system (AMS) and the LMS; perform system training to internal and external stakeholders; provide reports and analytics; manage the testing functionality and processes; and manage all system upgrades, enhancements, and customizations to maintain and enhance the overall user experience. This position will...

About Vorto

Vorto is the only AI-driven automated supply chain platform in the world. Our mission is to enable businesses to be more economically and environmentally sustainable by digitally transforming the B2B supply chain, essentially creating a B2B Amazon. Come work in a fast-paced and dynamic culture where you will grow your personal and career capabilities like never before!

About the Role

We are looking for Operations Support to help us bring AI to supply chains in the world’s largest companies. To support our mission, the successful candidate will be exceptional with customer service, especially with our customers - truck drivers!

Requirements

Responsibilities

• Perform best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.
• Demonstrates functional skill to...