Customer Support Associate
Air
New York, new york
Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.
Location: NYC or Toronto
This is a role requiring in-office attendance at least 3 days per week.
Reporting to: Manager, Onboarding & Support
The Role
As a Customer Support Associate at Air, you will be the frontline hero for our users, delivering exceptional service that ensures customer satisfaction and supports ongoing engagement with our platform. You'll tackle challenges head-on, providing timely and accurate responses to customer inquiries while helping them navigate and maximize their use of Air’s...