Customer Success & Support Specialist

About the CareerCraft

CareerCraft helps school districts plan and implement college and career readiness programs. Our online platform streamlines data collection, protects data integrity, and automates college, career, and military readiness and career and technical education (CCMR and CTE) calculations with visualizations. Our technical assistance helps with business partnership development, labor market analyses, high-quality CTE/pathway implementation, and P-TECH program planning.

Customer Success Responsibilities

• Serve as the main point of contact and build relationships with our school district clients through the various life cycle milestones (onboarding, nurturing and renewal)

• Onboard new customers by leading the scheduling and delivery of training and working with internal and external teams to facilitate data integrations & platform setup and configuration
• Manage the customer through onboarding and to the...

Mission

Our mission at LeanLaw is to empower professional service firms, including law and accounting firms, by simplifying their financial operations through innovative cloud-based software. We are the financial backbone of firm operations. Our platform handles everything from timekeeping to invoicing and reporting, all deeply integrated with QuickBooks Online, making it work seamlessly for small to mid-sized firms!

Who We Are

At LeanLaw, fit matters. We do the right thing by prioritizing what's best for our customers, company, and employees. We believe in defaulting to trust— we listen to understand, and we value healthy conflict. We take ownership of our work, are self-starters, and commit to continuous learning.

Our team is known for our tenacity, taking ownership, and delivering on results. Check out what LeanLaw users have to say about our Support:

[TrustPilot]

• "LeanLaw’s excellent...

About the Company: Jetpack Workflow is a leading B2B SaaS company serving the accounting and bookkeeping community. We help firms standardize, track and automate their processes allowing them to complete more work and prevent tasks from falling through the cracks. We help firm owners meet deadlines, track team progress, and grow their practice without worry. 

Role Overview: At Jetpack Workflow we pride ourselves on our innovative approach and our dedication to customer satisfaction. As a Customer Success & Support Specialist, you will be a key member of our customer team, helping to ensure that our customers have a seamless and positive experience with our products and services. You will work closely with customers to resolve issues, provide information, and gather feedback to drive continuous improvement in our offerings. This role will report directly to our Customer Success...