Customer Success Consultant

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun? No? Well, you’re in for a good time.

Here’s how you’ll do that:

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure...

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun? No? Well, you’re in for a good time.

Here’s how you’ll do that:

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, training events and other marketing activities.
• Provide exceptional service and support, and ensure...

We are a growing environmental software company successfully operating since 2000. We operate in the rapidly expanding environmental management industry and our customers (http://www.enfos.com/customers) are some of the largest corporations in the world. Our work culture is laid back; and we avoid red tape as much as we can. This role is part of a small team where everyone gets some project ownership and participates in a wide variety of tasks supporting internal and external projects.

We are seeking a talented and self-motivated Solution Consultant in our Customer Success program. Candidates will have a strong technical background in data structures, Excel, IT Project management, and client-facing interactions. The ideal candidate will play a critical role in ensuring successful implementations of our software and new customer onboarding. Prior SaaS experience with data migration is a plus.

This role reports to our Director of Customer Success and is Monday through...