Solution Consultant - Customer Success

We are a growing environmental software company successfully operating since 2000. We operate in the rapidly expanding environmental management industry and our customers (http://www.enfos.com/customers) are some of the largest corporations in the world. Our work culture is laid back; and we avoid red tape as much as we can. This role is part of a small team where everyone gets some project ownership and participates in a wide variety of tasks supporting internal and external projects.

We are seeking a talented and self-motivated Solution Consultant in our Customer Success program. Candidates will have a strong technical background in data structures, Excel, IT Project management, and client-facing interactions. The ideal candidate will play a critical role in ensuring successful implementations of our software and new customer onboarding. Prior SaaS experience with data migration is a plus.

This role reports to our Director of Customer Success and is Monday through Friday, 9am to 5pm central time.  

This position will have the opportunity to learn and implement ENFOS enterprise software capabilities including project management, financial forecasting, purchase-to-pay, environmental data management, complex system configurations, business intelligence, and artificial intelligence.  This is a customer facing role so both written and verbal communication skills are critical for success.   

This full-time position with a base salary range between $55,000 and $70,000, annual bonus potential, stock options, 401k, medical benefits, and generous paid time-off.  

Preference for candidates to work remotely from Texas. Role includes domestic travel to client offices, including many client offices in Texas. Also includes travel to ENFOS corporate office in Chicago (Naperville), IL  for training and internal meetings.

We’re looking for someone great – show us why that person is you.

Requirements

What responsibilities you can expect:

Solution Consulting Area

-       Develop and maintain a deep understanding of the ENFOS SaaS application, its many configuration options, and customer use cases.

-       Perform business rule configuration in a multiple module software application for customer instances of ENFOS.

-       Plan, execute, and complete data migration activities from legacy spreadsheets and databases into ENFOS.

-       Help to manage, design, test, and implement software interfaces between ENFOS and other customer software systems such as SAP and Oracle as the business partner with our engineering team.  These typically involve REST APIs.

-       Work on internal development projects such as documentation of customer business requirements, new software feature and enhancement specifications, and test cases. 

-       Troubleshoot technical challenges or issues, and drive solutions for customers including change management.

-       Create and track/update internal software tickets for assigned tasks.

Customer Success Area

-       Take on some account management responsibilities with customers as assigned.

-       Translate internal technical concepts to business customers in terms they understand.

-       Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those issues.

-       Build meaningful relationships with customers to truly understand their challenges and create and implement solutions in ENFOS to meet their unique needs.

-       Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.

-       Travel to client offices for meetings is required, typically less than 25%.

Requirements:

• Bachelor’s degree; Business or STEM degrees preferred.
• Ability to communicate technical/complex information both verbally and in writing including the ability to chair meetings virtually and in person.
• Ability to work independently, as part of a team and in customer settings.
• Perform multiple tasks concurrently and respond to pressure situations effectively.
• Excellent organization, time management, technology skills, able to quickly learn new software.
• Strong problem-solving skills and the ability to think analytically.
• High level of empathy and the ability to understand and prioritize customer needs and find solution.
• Able to translate data structures, changes, and summarize individual and team efforts across multiple audiences: Technical, Executive, and Stakeholder Facing.
• Mastery of Excel (pivots, Xlookup, data cleansing and migration)
• 1 to 3 years of successful job experience in Customer Success or Solution Consulting with a brand name software application.

Benefits

Generous Paid Time Off (Vacation, Sick & Public Holidays)

Full Family Health Care Plan (Medical & Vision)

Retirement Plan (401k)

Pre-IPO Stock Options

Please apply directly through this job post. All cover letters and resumes are read by a real human on the Customer Success Team.

Want to stand out? Specifically show us how you meet the requirements above in your cover letter, and include a portfolio, examples, coursework, or website if you have one.