Customer Relations Manager

The Customer Relationship Manager will be responsible for the growth, success, and satisfaction of our clients. This is a multi-faceted role where responsibilities span across growing accounts, upselling new product features, preventing churn, the management of client’s payroll and timesheet systems’ integrations with Tapcheck, and more. This is a highly collaborative role working across the onboarding team, Sales, Partnership, Product, and other client-facing teams. 

What You’ll Do:

• Be the primary point of contact for an assigned book of business and build strong relationships with key stakeholders
• Provide exceptional customer support. This includes project managing, addressing, and resolving client inquiries and technical issues
• Monitor client usage and engagement, identifying potential upsell, referral, and expansion opportunities
• Grow employee registrations on the Tapcheck platform
• Manage the maintenance of employer’s...

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Note: The following job description is directly for the job the client is hiring for.

Requirements

Responsibilities:

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SUMMARY: GROUNDFLOOR is looking for a problem solver who thrives in a fast paced, ever changing environment. If you’re a people person who can think outside the box and go the extra mile, join our rockstar Customer Success team!

GROUNDFLOOR is a remote-friendly, hyper-growth, wealthtech company based out of Atlanta. We value vulnerable high-quality/low-ego collaboration. If that sounds good to you, join us!

THIS JOB MIGHT BE FOR YOU IF:

• You enjoy solving complex problems for customers and finding creative solutions.
• You’re a problem solver who likes to think on your feet and enjoys a challenge.
• You thrive in a fast-paced environment where constant change is the norm.
• You go above and beyond because you want to, not because you have to.
• You consider yourself a ‘people-person’, because you love helping and connecting with people.
• You believe the details are important and actively listen for them.
• You...