Customer Experience Specialist (Seasonal)

We are seeking a Customer Experience Specialist for a temporary assignment to provide exceptional service and support to customers once they have purchased their Ember product(s). Your primary focus will be to assist customers in product set up, provide solutions to their questions, and deliver thorough follow up to ensure that each customer is fully satisfied. The Customer Experience Specialist will provide their product expertise to aid the customers in understanding how to use the technology and care for the product and accessories. This role will be remote in the United States. 

Responsibilities

• Utilize strong communication skills to engage in all aspects of customer communications
• Improve customer relations experience, create engaged customers, and facilitate organic growth
• Take ownership of customers’ issues and follow problems through to resolution
• Develop, track and report key customer relations...

At Doist, our mission is to empower people with simple yet powerful tools.

We're a multidisciplinary, fully-remote, team that’s passionate about creating products, like Todoist and Twist, that improve people’s lives. We thrive on innovating new solutions to old productivity challenges and we seek to rethink how productivity tools are made.

Our Core Values

They are few, but they are mighty. From creating processes to decision-making and recruiting, we build our four core values into nearly every single thing we do.

• Ambition. You aspire to put a dent in the universe. You set high standards for yourself and those around you. You solve issues that have a high impact on our customers and our company.
• Mastery. You care deeply about the quality of your work. You’re continuously learning and pushing yourself to the limits of your ability. As a champion of your craft, you are also a champion of...