Customer Experience Coordinator- Part Time

 About Us: Above Roofing has been a trusted name in roofing for over 28 years, committed to providing quality, reliability, and exceptional customer service. We take pride in our dedicated team, our client-centered approach, and our mission to raise the standards in our industry. As we continue to grow, we seek a proactive Customer Experience Coordinator.

Position Overview:
We are seeking a part-time Customer Experience Coordinator to provide exceptional customer service and administrative support. This role involves answering and directing calls, scheduling appointments, assisting estimators in the sales process, and ensuring smooth communication between departments. The ideal candidate is organized, detail-oriented, and skilled in multitasking, with strong communication abilities and proficiency in CRM software and Google Suite.

Requirements

1. Professional...

 RESPONSIBILITIES INCLUDE: 

• Receive and respond to consumer inquiries, including our Swiftwick lifetime warranty, order status issues, and shipment questions on all CRM platforms 
• Respond to direct messages on social media platforms like Facebook, Instagram, and Twitter
• Moderate reviews/questions on E-commerce platforms (Amazon reviews, etc.)
• Address customer inquiries and guide customers to solutions through live chats
• Developed/presented customer service solutions and suggested additional items, cross-sell, and upsell
• Always answer the phone courteously and professionally to guide consumers through pre- and post-purchase experiences.
• Maintain logs within teams such as but not limited to QC log, Fulfillment Error Log, and Customer Suggestion Form
• Learn and retain a thorough knowledge of all existing and new products
• Direct calls to other employees/departments as...