Customer Experience Coordinator

OUAI is a rapidly growing prestige brand reflecting Founder Jen Atkin’s simple philosophy – “Life is hard. Looking good should be easy.” Our product categories include hair care, body care, fragrances, supplements and merch. OUAI products are sold globally and can be found at key retailers including ULTA, Sephora, Target and Kohl’s, as well as online at our flagship site (www.theouai.com) and Amazon.

What’s it like to work here?

Our culture is driven by our brand ethos (fun, purposeful and approachable) and our 5 Culture Codes. (1.) We Aren’t Afraid to Go First. (2.) We Don’t Compete, We Collaborate. (3.) We Ask Questions to Find the Best Answers. (4.) We Keep it Real, No Matter What. (5.) We Work Hard and Live Well.

Our flexible trust-based culture is rooted in respect, empathy and compassion and is driven by employees who love doing great work and care deeply about the brand and each other.

The Role?

The Customer Experience Team is part of our...

At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in!

We're seeking an experienced and customer-centric individual to join our team as our Customer Experience Coordinator. In this role, you will be responsible for managing and enhancing the overall customer journey through personalized interactions, support, and customer service. This includes responding to website inquiries and product reviews, managing the end to end returns process, and analyzing customer feedback to identify patterns and opportunities for improvement. You will also work with other members of the SSCO Team on various projects and tasks.

If you have a customer-first mindset, excellent communication skills, and a commitment to enhancing the customer experience and website...