Customer Education Specialist

AutogenAI revolutionizes the way people write, offering a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizable success with significant ARR. We closed our Series A in July 2023 and Series B in December 2023. We are growing at an explosive rate and need to continue meeting the needs of our end users as we evolve our platform in a fast-changing environment.  

One of the areas we are investing heavily in is our customer education program and online learning academy. As such, we are looking for an experienced Education Specialist to join the team. The ideal candidate will be responsible for designing, developing, delivering and optimizing educational content and training programs that help our customers effectively use our software products. The role involves collaborating with various departments to develop multimedia educational materials and directly engaging with customers to enhance their...

We are seeking a Customer Education Specialist to join our team at Defiance Energy Services, LLC. As a Customer Education Specialist, you will be responsible for providing training and educational resources to our customers to ensure they have a thorough understanding of our products and services.

Responsibilities:

• Develop educational materials such as user guides, tutorials, and videos to assist customers in understanding product features and functionality.
• Conduct training sessions remotely, to educate customers on how to effectively use our products.
• Assist in the development and implementation of customer onboarding programs to ensure a smooth transition for new customers.
• Collaborate with cross-functional teams including Sales, Marketing, and Product Development to gather customer feedback and identify areas for improvement in our educational resources.
• Stay up to date on industry trends and...