Client Relationship Associate
Bartlett Wealth Management
Cincinnati, ohio
This position is a member of the client service team and works closely with Wealth Advisors, Financial Planners, clients, and several departments within the firm and plays a critical role in supporting client service, retention, and business growth.
The ideal associate will:
- Act as the primary point of contact and demonstrate a client-first attitude, addressing client inquiries and concerns.
- Assist with all facets of new client onboarding including opening accounts, establishing client portal access, and managing account transfers and documents.
- Manage client information within the CRM. Maintaining clients’ profiles, information, and activities.
- Establish and nurture strong relationships with clients.
- Resolve and troubleshoot client issues promptly and effectively.
- Inform clients about new products and services.
- Actively work to meet and anticipate the needs of the...