Client Experience Specialist

About One Legal, an InfoTrack Company

One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us.

About the role

As a Client Experience Specialist at One Legal, you will play a pivotal role in a dynamic and client-focused support team dedicated to educating, empowering, and advocating...

Do you love working with digital marketing clients to help them get real results? Do you have a confident personality that allows you to make strong, positive connections with clients quickly?

If you answered "yes" to these questions, keep reading.

The SMB Team is the fastest-growing digital marketing and coaching business for attorneys nationwide and we are looking for a Senior Client Experience Specialist to join our team!

WHAT'S IN IT FOR YOU?

📈 An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.

🦷 BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.

💰 BONUSES - An opportunity to earn quarterly bonuses based on performance. 

☀️ UNLIMITED VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.

💡 EDUCATION – Team...

Job Summary:

At REE, our Client Experience Navigation Team (CENT) Support Specialist, also know as customer success/service support in other companies, play a critical role in the overall process of providing high quality medical evidence to our clients. The CENT Support Specialist serve as a another touchpoint of REE for our clients and ensure the behind the scene processes are seamless for the total Client Experience. They are responsible for resolving client concerns, assessing refund inquiries, addressing 5150 calls, and the overall satisfaction with REE's products and services. A successful CENT Support Specialist operates with empathy and excellent communication skills, strong organizational and analytical skills, and is motivated to support our clients through quality execution of structured processes.

Our Client Experience team members work alongside their peers within both the Sales and Operations departments ensuring REE Medical maintains an excellent...

Tiny Spoon Chef is actively looking for a Client Experience Specialist to become a valuable part of our team, specifically within the Eastern Timezone.

We're more than just a culinary service; we're culinary artists who turn food into pure magic! Our secret ingredient? A team of Client Experience Specialists (AKA Customer Whisperers) who make sure our client experience is nothing short of extraordinary. As a Client Experience Specialist, you will ensure a positive experience for our clients and team of chefs. You will work closely with our office team to identify client needs, provide exceptional support, and develop long-term relationships. In addition, you will work closely with our team of chefs, ensuring they are provided with a respectful and joyful workplace.

Client communication is paramount at TSC. You will assess incoming client communication, leads, and questions and determine what comes next. You will reach out to existing clients for client retention...

Responsibilities:

• Understand the client arrangements cycle thoroughly and managing a wide portfolio of negotiated fee arrangements.
• Maintenance of timekeeper records.
• Review and analyze our client fee arrangements to ensure the corresponding billing information is implemented properly in our financial and legal management system.
• Review, analyze and implement Outside Counsel or billing guidelines received from clients to identify new requirements that will have an impact on the client’s billing process or realization.
• Communicate the client fee arrangements and billing requirements to appropriate Firm teams and personnel effectively.
• Conduct root cause analyses to identify opportunities for process improvements and training.
• Assist with data clean up from the Elite to Aderant conversion to enhance Aderant functionality.
• Maintain status reports for rejected invoices due to rate errors for the billing and...