Call Center Specialist

As a QA Specialist you will be part of the Call Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.

This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.

• Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
• Complete team member (quality) performance scorecard.
• Deliver...

Walnut Way Conservation Corp. is seeking an enthusiastic Call Center Specialist to be an integral part of our community outreach efforts. In this role, you will be responsible for handling incoming calls, providing information about our services, and ensuring that our clients receive the support they need in a friendly and professional manner.

The ideal candidate will have excellent communication skills, a positive attitude, and a passion for serving the community. You will be key in building relationships with our constituents and supporting our mission through effective communication and service delivery.

Essential Duties and Responsibilities

• Answer incoming calls in a timely and professional manner, addressing inquiries related to Walnut Way's programs and services.
• Provide accurate information and support to callers, guiding them through the available resources.
• Record and document all interactions...

About Alert Communications:

Alert Communications’ 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of our team is a top priority. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity.

Summary of Position:

As an Intake Specialist, you are responsible for answering, classifying and qualifying potential clients for law firms. Your commitment to providing outstanding customer service to potential clients is crucial in maintaining the positive reputation of both our company and the...

About Alert Communications:

Alert Communications’ 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of our team is a top priority. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity.

Summary of Position:

As an Intake Specialist, you are responsible for answering, classifying and qualifying potential clients for law firms. Your commitment to providing outstanding customer service to potential clients is crucial in maintaining the positive reputation of both our company and the...

Job Title: Pet Care Specialist

Company: Heartstrings Pet Hospice In-Home Euthanasia & Aftercare

Location: Remote (United States)

Job Type: Part Time

About Us:

At Heartstrings Pet Hospice, our mission is to provide unparalleled care and support to families navigating the emotional journey of saying goodbye to their beloved pets. We are dedicated to ensuring that each pet and family receives the utmost dignity, compassion, and respect during these challenging times. Our rapid growth and innovative business model set us apart in the field of pet hospice care.

Position Overview:

As a Pet Care Specialist at Heartstrings Pet Hospice, you will be the heart and soul of our mission. You will serve as the primary point of contact for families reaching out to our practice, guiding them through every step of the process with empathy and understanding. Your role will be crucial in ensuring that each...

Job Title: Pet Care Specialist

Company: Heartstrings Pet Hospice In-Home Euthanasia & Aftercare

Location: Remote (United States)

Job Type: Part Time

About Us:

At Heartstrings Pet Hospice, our mission is to provide unparalleled care and support to families navigating the emotional journey of saying goodbye to their beloved pets. We are dedicated to ensuring that each pet and family receives the utmost dignity, compassion, and respect during these challenging times. Our rapid growth and innovative business model set us apart in the field of pet hospice care.

Position Overview:

As a Pet Care Specialist at Heartstrings Pet Hospice, you will be the heart and soul of our mission. You will serve as the primary point of contact for families reaching out to our practice, guiding them through every step of the process with empathy and understanding. Your role will be crucial in ensuring that each...

This role is responsible for connecting clients with the breadth of solutions that this bank offers to help achieve their financial goals in a virtual environment. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.

An Advanced Client Solutions Specialist (responsibilities)

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
• Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)
• Quotes...

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for a Helpdesk Specialist to support the Social Security Administration (SSA) Office of Acquisition and Grants (OAG) in Woodlawn, MD. The call center help desk provides customer service and support to the users responsible for acquisitions and grants programs that support the...

About Alert Communications:

Alert Communications’ 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of our team is a top priority. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity.

Summary of Position:

As an Intake Specialist, you are responsible for answering, classifying and qualifying potential clients for law firms. Your commitment to providing outstanding customer service to potential clients is crucial in maintaining the positive reputation of both our company and the...

Why Solar Alternatives?

We believe in doing well by doing good! Solar Alternatives' mission is to help our neighbors save money and secure a sustainable energy future with the best technology available. If you can represent a high-technology product with purpose and value, then you may have a rewarding future in solar energy. Solar Alternatives specializes in Solar Energy, Standby Power, and Energy Efficiency, and in creating opportunity for those with the drive to set and achieve ambitious goals. We believe in recruiting, training and developing individuals with the attitude to help clients and succeed.

Sales and Support Callers are the first and last contact with solar owners looking for system support, and are brand ambassadors for clean energy. You'll have the opportunity to earn base salary plus commission on new services.

We believe in hiring the best, and providing a flexible schedule and job independence to encourage...