Business Analyst 5

Job Title: Business Analyst 5
Location: Lansing, MI, United States (Hybrid)
Employment Type: Full-Time

About Us

DMV IT Service, headquartered in Washington, DC, is a premier provider of tailored IT solutions and staffing services nationwide. We specialize in delivering expert IT support, robust cybersecurity measures, and custom website and application development to enhance business efficiency and security. Our commitment extends to aligning top-tier talent with organizations, ensuring that our clients achieve their technological and operational objectives.

Job Overview

We are seeking a Business Analyst to provide ongoing maintenance and support for applications such as Women Infant and Children (WIC), Kindergarten Oral Health Assessment (KOHA), Early Hearing and Detection and Intervention (EHDI), and other MDHHS systems. These...

This position functions as a behavioral health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the BPHASA business processes, housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing BPHASA business processes into the BH CRM. This position will provide level 1 support to users, helping triage tickets and requests, and communicate status updates to users. This position will create program guidance, job aids, and webinar content and web-based trainings, and coordinate technical assistance learning sessions as directed. This position will also monitor program and account data.

Requirements

×          Experienced with business process...