Lead BMC Remedy/Helix Service Desk Professional
Job Details
Washington, district of columbia
Lead BMC Remedy/Helix Service Desk Professional
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead BMC Remedy/Helix Service Desk Professional. This is a full-time position based onsite in Washington DC.
Roles and Responsibilities:
- Manage and coordinate the activities of the Service Desk team
- Ensure timely resolution of incidents and service requests in accordance with defined SLAs
- Provide technical support and guidance to the Service Desk team
- Monitor and analyze performance metrics to identify areas of improvement
- Work heavily with BMC Remedy and Helix
- Participate in project planning and implementation related to the Service Desk
- Stay up-to-date with industry trends and best practices in IT service management
- Additional duties as assigned ...