Account Manager, Nexa

Description

About Nexa:

Nexa, an EverService company, is an industry-leading, 24/7 virtual receptionist service with operations across the United States. We specialize in delivering exceptional customer experiences with tech-centered call answering solutions led by our industry-trained virtual receptionists. We provide basic call center services to enhanced virtual receptionist services including appointment scheduling, lead qualification, CRM integration, and more. Our clients range from small and medium-sized businesses to enterprise-level partners in the legal, healthcare, commercial, technology, home services, and professional services industries. Our mission is to improve sales prospects and the customer experience of all of our clients while saving them time and money. We believe that if we execute, our clients will grow with us, and we work every day to prove it.

Summary of Position:

Reporting...

Description

About Nexa Receptionists:

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software.   

Summary of Position:

The Account Manager will create long-term, trusting relationships with clients both in the home services and healthcare sectors at Nexa, an EverService company. This role involves the ongoing maintenance of relationships, along with the upselling and retention of a client portfolio. The Account Manager will cultivate lasting relationships with customers, connect with key business executives and stakeholders, while aiming to grow the overall value of their portfolio. This role is also responsible...