Account and Customer Success Manager

(12/20: Yes, rhis is an up-to-date posting.)

We are looking for someone to join our team in a role focused on customer success. You must bring deep understanding of the K-12 teacher experience in order to design and support implementation of the Edthena tools within a variety of contexts including schools, districts, and teacher training organizations.

In this role, you will own the entire experience for our partners. This includes onboarding, training, renewals, and technical support. Your primary interactions will be with with decision makers and stakeholders in organizations using Edthena. Our ideal candidate is an experienced, tech-savvy professional with demonstrable skills in these areas.

You will serve as the primary point of contact to our partners and to our users. You should have evidence of self-managing, perform well under deadlines, and be detail-oriented both in task management and end-products. As one of the voices of our users, you will advocate...

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

Peaksware has been featured in BuiltInColorado’s Top 100 Companies list since 2017 and our brands have been recognized in Outside...

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar...

Redbridge Services has an exciting opportunity in Poughkeepsie, NY, for a caring, empathetic, and people-oriented Account and Customer Success Manager. In this role, your primary responsibility is relationship development through actively listening to customers, asking for their input, and uncovering their needs.

This position is with our Rifton division. Rifton Adaptive Equipment is a global leader in manufacturing equipment for people with disabilities. We share Rifton's view that every person has the right to be treated with dignity and respect.

What you’ll do as an Account and Customer Success Manager:

• Manage all activities for a specific group of customers; assist with new orders, processing returns and exchanges, fielding service questions, and managing payments
• Answer incoming phone calls and emails and place outgoing calls to follow up on customers’ questions or to inquire about unmet needs
• Remain...

About the Role:
CloudZero is looking for a Strategic Customer Success Manager to support the growth of our most Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers.  A key focal point for the role will be driving a culture of delivering positive business outcomes and an incredible experience for our customers.  This role will report into the Director of Customer Success. Performance for the role will be measured by delivering high net revenue retention, low customer logo churn, high software adoption and high customer satisfaction/net promoter scores for our SaaS platform.

About You:
You are an accomplished Customer Success sales professional with experience in driving software adoption, value realization, and expansion with key named accounts in a B2B SaaS startup software environment. You enjoy working hands-on with customers, speaking to...

Customer Success Account Manager

Must be Located in America in EST time zone

Salary expectations: $100,000- $110,000 Basic salary ($156,000 - $176,000 Total On Target Earnings)

Who we are:
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

The...