Payments Operations Specialist
Tapcheck Inc.
Dallas, texas
Tapcheck, an award-winning fintech company, is seeking a Payments Operations Specialist to join our team in Plano, TX. In this role, you'll be responsible for working with Tapcheck’s customers, supporting and reconciling payment transactions. You'll need a strong sense of detail and organization to perform successfully in this role.
What You'll Do:
- Support client escalations by addressing and resolving escalated client support inquiries and issues.
- Manage financial transactions regarding refunds, returns, and reconciliations
- Investigate and resolve discrepancies as needed and assist with the collection process for strategic clients
- Collaborate with internal teams and external partners to ensure accurate process management
- Participate in strategic planning for operations improvement projects
- Maintain clear and accurate documentation for process flows and...