Director of Managed Services
GXA
Richardson, texas
Our Director of Managed Services is responsible for strategic leadership, holds ultimate accountability, and oversight of the delivery of our services to our entire portfolio of clients. This includes responsibility for all our service delivery areas: Support Desk, Centralized Services, virtual IT Managers, vCIO, gCloud, gShield and Professional Services. The Director of Managed Services will work closely with the service team to ensure client expectations are being properly defined and met.
This is achieved by developing and communicating the strategic direction for the service delivery department, hosting on-going meetings with the technical teams, implementing and refining processes to improve service delivery, monitoring & managing key business metrics, mentoring team members and developing leaders.
The ideal candidate must have very strong business acumen, a deep understanding of technical concepts as well as industry trends, and the ability to communicate...