Contact Center Manager in Texas

DATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our federal contact center operation. The ideal candidate will oversee all aspects of the federal contact center, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing processes, and implementing best practices to enhance overall performance.

Key responsibilities include developing and executing strategic plans, monitoring performance metrics, hiring and training new staff, and ensuring compliance with organizational standards and regulations. The Contact Center Manager will also collaborate closely with other departments to drive improvements and enhance the customer experience. The annual salary for this position is $75,000.

Requirements

• Bachelor's degree in business, management, or a related field preferred (high school diploma...

The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to the client.

Primary Responsibilities:

· Coordinates and oversees the day-to-day workflow of Contact Center Supervisors.

· Assists with performance evaluations that are timely and constructive.

· Assists the Contact Center Manager with employment actions, including discipline and termination of employees in accordance with company policy.

· Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.

· Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.

· Manages conflicts and resolves complaints about or within the department.

· Manages one or more production projects simultaneously

The salary for this role is $55,000.00...

DATAMARK, Inc. is currently seeking a motivated and experienced Contact Center Assistant Manager to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Contact Center Assistant Manager will play a crucial role in overseeing and managing the daily operations of our contact center.

In this role, the Contact Center Assistant Manager will be responsible for ensuring that the contact center meets or exceeds its performance goals and delivers exceptional customer service. They will assist in supervising and coaching contact center representatives, monitoring call quality and performance metrics, and implementing process improvements to enhance efficiency and customer satisfaction. The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. This role is budgeted at $60,000 annually....