Contact Center Assistant Manager

The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to the client.

Primary Responsibilities:

· Coordinates and oversees the day-to-day workflow of Contact Center Supervisors.

· Assists with performance evaluations that are timely and constructive.

· Assists the Contact Center Manager with employment actions, including discipline and termination of employees in accordance with company policy.

· Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.

· Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.

· Manages conflicts and resolves complaints about or within the department.

· Manages one or more production projects simultaneously

The salary for this role is $55,000.00 Annually.

Requirements

· Field Experience:

At least 6 years of contact center field experience with 4 of those years in a supervisory role.

· Position Experience:

At least 1 year of experience in a contact center management role.

· Other Qualifications:

Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.

· Education Requirements:

High School Diploma or equivalent, Bachelor’s Degree preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• $55,000.00 + production bonus