Help Desk Specialist in Tennessee

IT Helpdesk Technician (Temporary - 6 Month Contract to Hire)

Location: Knoxville, TN (On-site)

Work Hours: 8:00 AM - 5:00 PM, Monday to Friday

Position Type: Temporary (6 Month Contract to Hire)

Reports to: IT Director

Summary

Support users of clinical information systems by providing prompt and effective customer service. Handle IT support calls, triage issues, create support tickets, and resolve Tier I problems. Escalate Tier II issues to appropriate IT staff and notify the IT Director of any recurring issues. Utilize clinical knowledge and follow regulatory guidelines for electronic health records.

Qualifications

• Exceptional customer service and communication skills.
• Proficient in computer software, hardware, and IT systems.
• Experience with MS Office (Excel, Word, PowerPoint, Outlook) and web browsers.
• Ideally,...

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Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a) company and Small Disadvantaged Business headquartered in Falls Church, VA, with a national presence, ARServices offers an exciting opportunity to shape the future while advancing your career. Join us and be part of something extraordinary.

ARServices is seeking a Help Desk Specialist to work in the Millington, TN area.

A Help Desk Specialist will join our team supporting the BUPERS NPC FM Office. In this position you will provide IT service desk and customer support services support. The Bureau of Naval Personnel (BUPERS), Navy Personnel Command (NPC), Force Management (FM), Electronic Military...