Training Manager in Pennsylvania

Our client, a customer service orientated company, is currently seeking a General Manager with expertise in the retail and/ or training industry. As the General Manager, you will be responsible for overseeing the overall operations and performance of the business. This is a key leadership position that requires a strategic mindset, strong business acumen, and the ability to drive sales and profitability.

Responsibilities:

• Develop and implement strategies to drive sales and increase market share.
• Manage and mentor store employees.
• Ensure that all operations are efficient and aligned with company standards.
• Monitor and analyze sales data, market trends, and competitor activities.
• Work closely with the training department to develop and implement training programs for staff.
• Collaborate with other departments such as marketing, merchandising, and operations to ensure seamless business operations.
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We are looking for a Training Manager to join the Solution Services team in Pittsburgh.

In this role, you will engage with customers throughout implementation and BAU to provide both end-user and train-the-trainer training across all of Opus 2’s LegalTech solutions.

We require a smart, hardworking and driven individual who thrives in a fast-paced environment and can confidently deliver engaging technical training clearly and precisely.

What you'll be doing

• Lead training sessions on the Opus 2 software ensuring participants can make full use of the solution.
• Support, and eventually lead, training workshops to include custom / ad-hoc training to end-clients.
• Create and adapt training content / materials required to deliver and support all educational activities.
• Organise and plan training sessions with clients to ensure their core needs are covered.
• Maintain a record of all client training including who has attended...