Sales Support Specialist in Pennsylvania

The Sales Support Specialist is responsible for assisting and improving the operations of the Sales Support department. The Sales Support department assists in fielding and answering sales-related inbound email and phone call inquiries from (Direct/Indirect) Sales Partners with the goal of increasing partner education, satisfaction and driving company revenue. This position promotes and provides excellent customer service to maintain strong professional relationships with Sales Partners while utilizing strong teamwork with their department peers, to ensure customer service is timely, efficient and of high quality.

Responsibilities

● Monitor and route incoming emails and phone requests into department tickets, liaison between departments to coordinate completion of requests.

● Answering general sales questions including but not limited to: supported equipment, additional services & account maintenance inquiries

● Review and update tickets...