Disputes Analyst
BM Technologies, Inc.
Malvern, pennsylvania
Job Title: Disputes Analyst
About The Role
The Fraud Investigator is responsible for analyzing and detecting fraud trends and patterns. Detects common points of compromises on the Credit and/or Debit card portfolios to mitigate exposure to fraud through the implementation of preventive actions. Works on projects related to Fraud Prevention initiatives and association related fraud risk assessments and compliance.
Primary & Essential Responsibilities
- First line review for triage, mitigation, investigation and recovery of allegations or suspicions of external customer asset fraud.
- Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility.
- Ensures quality standards and time constraints are met to prevent monetary losses.
- Communicates with, customers, merchants, and leadership regarding fraud...