Disputes Analyst

Position: Disputes Analyst

BMTX Overview

BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.

Our Mission

We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!

Job Description:

The Chargeback Analyst can be assigned one of two ways: primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries. Teamwork with internal and external clients Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.

Responsibilities:

• Manage billing disputes and fraudulent activity within the allotted timeframe for chargeback cycle and regulations
• Request, examine, and analyze banks transmittal records and/or supporting documentation to determine chargeback eligibility
• Analyzing dispute cases and support documentation received to determine if the transaction(s) is a valid dispute.
• Determining which disputes qualify for chargeback to the merchant based on specific criteria.
• Developing sound conclusions based on analyses performed.
• Supporting the Chargeback Team to ensure all chargebacks are processed timely.
• Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes.
• Ensuring all Reg E disputes and notifications are processed accurately and timely.
• Maintain dispute and chargeback inventory to ensure all cases are accounted for and processed timely.
• Working with the Fraud Risk Team in developing business rules to monitor, identify and remediate fraudulent trends quickly.
• Effectively assessing current work methodologies and recommend changes when and where necessary.
• Assisting the Risk Management team in performing trending and forecasting of fraud in various financial portfolios.
• Reporting appropriate transactions to the MasterCard tool timely based upon specific requirements for SAFE (The Fraud Center) and Stand-In.
• Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
• Obtains knowledge of both credit and debit card fraud and dispute processing.
• Keeps informed on product enhancements, system changes, and compliance issues.
• Proactively pursues career path education and shows expected progress on learning plan.
• Supports the strategic future, culture, and leadership practices of Co-op Solutions.
• Consistently demonstrates teamwork with internal and external clients.

What You'll Need To Succeed:

• Credit and Debit Card knowledge and experience.
• Credit Union experience.
• Customer service experience.
• Decision making/problem solving skills.
• Interpersonal communication skills.
• Telephone skills.
• The Chargeback Analyst can be assigned one of two ways: primarily assigned to taking customer phone calls and providing accurate and satisfactory answers to inquiries while secondarily processing cases or; primarily assigned to processing cases while secondarily answering phone calls and providing accurate and satisfactory answers to inquiries.
• P.C. skills.
• Teamwork with internal and external clients Maintain a professional demeanor at all times by handling all interactions in a courteous, calm, and composed manner.

Qualifications:

• High School diploma with a minimum of 2 years card processing experience.
• Experience in fraud analysis and detection is a plus.
• Must be detail oriented with great analytical skills.
• Thorough working knowledge of Microsoft Office.
• Must be able to multi-task and prioritize with priorities that change quickly.
• Must have excellent organizational skills to manage the inflow of new issues and manage items that are not immediately resolved.
• Must possess good communication skills, written and verbal.
• Must be able to work independently.

About BM Technologies, Inc. (BMTX):

BM Technologies, Inc. (NYSE American:BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be found at www.bmtx.com.

BMTX will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.