Customer Success Manager in Ohio

Submarine House, a leading provider of submarine sandwiches, is seeking a dedicated and experienced Customer Success Manager to join our team. As a Customer Success Manager at Submarine House, you will be responsible for ensuring the satisfaction and success of our valued customers.

In this role, you will serve as the main point of contact for our customers, building strong relationships and addressing any concerns or issues they may have. You will work closely with various internal teams, such as sales, marketing, and product, to ensure that our customers' needs are met and that they derive maximum value from our products and services.

Responsibilities

• Build and maintain strong relationships with customers
• Ensure customer satisfaction and success throughout their journey with our company
• Respond to customer inquiries and provide timely and accurate solutions
• Collaborate with sales and marketing teams to identify growth...

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education and corporate enterprise accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.  

The CSM will focus on adoption and renewal of the Echo360 product portfolio (Echosystem) as the key driver of customer satisfaction and retention. 

Primary CSM accountabilities include:  

1.      Actively promoting new product offerings and features to accelerate adoption and drive usage growth,

2.      Managing and renewing existing account relationships, 

3.      Maintaining a high level of customer satisfaction and driving referential opportunities for other accounts in the North America region.  

This...