Operations Analyst in North Carolina

VIGILINT is a premier provider of international health protection, providing advisory, logistics, medical operations, and crisis management services to high-net-worth individuals, Fortune 500 companies, and government clients. Our world-class physicians, subject matter experts, and operational staff work side-by-side to solve complex medical emergencies around the globe. The nature of our work requires top performance and the utmost discretion.

Details: 12-hour shift, rotating 5-2-5 schedule.

Primary Responsibilities: 

Management of VIGILINT’s mission-critical telemedicine operations during assigned shifts, including:

• Compliance and competence in established processes and procedures.
• Answer phones and/or emails to respond to all inquiries made by members, non-members, vendors, or VIGILINT employees.
• Coordinate medical care for members and non-members. This includes, but not limited...

The Role

As a Billing Operations Analyst, you will execute billing initiatives, identify process improvements, and support cross-functional teams to enhance our billing operations. You will work closely with various departments to streamline processes, improve efficiency, and drive customer satisfaction.

Key Responsibilities:

1. Billing Execution and Customer Service: 

• Execute all billing initiatives and goals with accuracy and timeliness.
• Respond to billing inquiries through various channels (email, phone, agent requests) within 24 hours.
• Maintain high standards of customer service and satisfaction.

Forecasting and Analysis: 

• Analyze billing data to identify trends, patterns, and areas for improvement.
• Create reports and dashboards to communicate insights to internal and external stakeholders.

Quality Assurance...