Onboarding Manager in New York

The Onboarding Manager at XOPS will be pivotal in ensuring new customers successfully integrate our solutions into their IT environments. Your role will focus on the initial deployment, widespread adoption, and comprehensive account management, ensuring our customers maximize the benefits of our platform from day one.

Responsibilities

Strategic Onboarding and Implementation

• Lead the planning and execution of tailored onboarding processes that are intricately designed to fit the complex IT infrastructures of Global 2000 companies.
• Work closely with customers to customize onboarding strategies that ensure rapid adoption and optimal integration of our platform into their existing systems.
  

Customer Adoption and Engagement

• Proactively monitor and analyze customer usage data to drive deeper engagement and utilization of the platform.
• Organize and lead training...

The Senior Project Manager will be a key member of the Digital Customer Success team, responsible for managing and overseeing customer onboarding projects. This role requires in-depth knowledge of Jira for project management, the ability to create leadership dashboards for tracking onboarding activities, and expertise in establishing risks and timelines for new customer onboarding. The ideal candidate will have a strong background in project management within a SaaS environment, excellent customer engagement skills, and the ability to work closely with both customers and internal teams.

Responsibilities

Project Management:

• Lead and manage customer onboarding projects from initiation to completion, ensuring timely and successful delivery.
• Utilize Jira for project planning, tracking, and management of all onboarding activities.
• Develop detailed project plans, including timelines, milestones, and resource...

ResponsiveAds™ is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x. We are aggressively looking to expand our bespoke solutions team with individuals passionate about building our customer onboarding process with existing and new clients. The company offers a combination of self-serve studio products (SaaS), 3rd party fluid ad serving, and a full-service rich-media creative development offering. The role enables this individual to work across all areas as a technical trainer and learning designer documenting all solutions and supplying educational tools for our clients.

A must requirement includes a high degree of creativity and an innovative mindset with quick learnability around the ad creative design and operations processes.

This role will be a constant balancing act between the day-to-day of all of the client interactions of onboarding, template specification...

As an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling XOPS customers to extract the full value from our suite of products. You will join a dynamic, customer-focused team dedicated to product excellence. In addition to assisting customers in onboarding to XOPS, you will also have the opportunity to utilize your strengths and interests to enhance our onboarding experience. This includes working closely with operations and product teams to refine our processes, collaborate on new product launches, and contribute to team expansion. Our onboarding organization encompasses several customer segments, and during the interview process, you will be matched with a segment based on your experience and the business needs.

**What you will do:**

- Engage directly with clients to onboard them to XOPS products across our product segments.

- Proactively manage the onboarding process...