Onboarding Manager in New York

ResponsiveAds™ is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x. We are aggressively looking to expand our bespoke solutions team with individuals passionate about building our customer onboarding process with existing and new clients. The company offers a combination of self-serve studio products (SaaS), 3rd party fluid ad serving, and a full-service rich-media creative development offering. The role enables this individual to work across all areas as a technical trainer and learning designer documenting all solutions and supplying educational tools for our clients.

A must requirement includes a high degree of creativity and an innovative mindset with quick learnability around the ad creative design and operations processes.

This role will be a constant balancing act between the day-to-day of all of the client interactions of onboarding, template specification...

As an Onboarding Manager, you will play a critical role in facilitating a smooth onboarding experience and enabling XOPS customers to extract the full value from our suite of products. You will join a dynamic, customer-focused team dedicated to product excellence. In addition to assisting customers in onboarding to XOPS, you will also have the opportunity to utilize your strengths and interests to enhance our onboarding experience. This includes working closely with operations and product teams to refine our processes, collaborate on new product launches, and contribute to team expansion. Our onboarding organization encompasses several customer segments, and during the interview process, you will be matched with a segment based on your experience and the business needs.

**What you will do:**

- Engage directly with clients to onboard them to XOPS products across our product segments.

- Proactively manage the onboarding process...