Customer Service Manager in New York

Plumber Brother is looking for a dedicated and friendly Customer Service Manager to join our team. In this role, you will be the voice of the company, interacting directly with our customers to answer inquiries, resolve issues, and provide support regarding our plumbing services. Your passion for customer satisfaction and problem-solving will contribute significantly to our mission of delivering exceptional service. You will be responsible for managing customer communications through various channels, including phone, email, and chat, ensuring each client feels valued and heard. If you are a great communicator and love helping people, this position might be perfect for you.

Responsibilities

• Respond to customer inquiries promptly and professionally through phone, email, and live chat.
• Assist customers with service-related questions and troubleshooting issues.
• Record detailed information regarding customer interactions and maintain...

Join the Rapid Roofing Team as a Customer Experience Manager (CEM) and Transform Customer Interactions into Lifelong Loyalty!

This is an IN HOUSE position only at our physical office location in central Suffolk County, New York. Must be able to be at work daily.

Create your career with a fast-growing, exciting company that’s revolutionizing the roofing industry. Rapid Roofing is seeking a Customer Experience Manager (CEM) to play a key role in ensuring every customer has an exceptional experience from start to finish. As the CEM, you’ll work closely with our sales and operations teams to streamline communication, manage customer touchpoints, and ensure homeowners feel fully supported throughout their roofing project. We’re looking for someone who is highly organized, creative, and thrives on thinking outside the box—someone who takes ownership and brings fresh ideas to elevate the customer journey.

At Rapid Roofing, we’re...

Position: Manager of front office customer service representatives

Location: On-site, various NY stores  

About Whizz

Since our inception in 2022, Whizz has been on a mission to serve the underserved community of delivery workers across the U.S. Starting with our first e-bike rental in January 2022, we have supported over 10,000 riders who have relied on our services to boost their earnings. Our iconic green e-bikes are a growing presence in New York and beyond, as we expand into new cities. At Whizz, we believe in providing access to reliable mobility solutions for all, regardless of financial or credit history. Our diverse global team of 100+ employees is dedicated to making transportation smooth, safe, and stress-free for delivery drivers.

Manager of front office customer service representatives

Whizz, a leading e-bike rental service for delivery drivers with...