Customer Experience Associate in New York

"More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do." - Morgane Sézalory

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Sézane is a brand which resembles no other; your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you!

We are looking for new members to join our Customer Service Team. Ideally fluent in English. French, German, and/or Japanese are a plus.

If you are passionate about customer service, thrive well in a dynamic fast-paced environment, self-starter, and are eager to learn more...

Proper Cloth is a fast-growing New York based start-up that is changing the way men buy clothes online. Custom fit, made to order custom clothing is our specialty and we're committed to being the absolute best at what we do. With an advanced ecommerce technology platform and state of the art on-demand manufacturing, Proper Cloth makes perfect fitting custom garments as easy and affordable as off-the-rack. Named GQ magazine's "Favorite Online Shirtmaker" we've also been featured in the Financial Times, Esquire, Wired, Men's Journal, Monocle and the New York Times.

As a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand to our clients. We strive to deliver an extraordinary shopping and ownership experience, and as a Customer Experience Associate, this will be your specialty. You'll learn all about fabrics, garment construction, and custom clothing design in order to provide incredible customer...

Job Description

As a Customer Experience Associate at Catilas Resources Limited, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients. You will be the first point of contact for customers, providing assistance, resolving inquiries, and addressing any concerns they may have.

Responsibilities

• Handle incoming customer inquiries through various channels such as phone, email, and live chat
• Address customer concerns, resolve problems, and provide appropriate solutions
• Assist customers with product or service information and provide recommendations when needed
• Process customer orders, returns, and exchanges
• Ensure timely and accurate resolution of customer issues
• Maintain a high level of professionalism and empathy when interacting with customers
• Build and maintain strong customer relationships
• Collaborate with cross-functional teams...

Sézane was born in Paris from a simple desire: to make exceptional quality pieces accessible for all women. Yet behind the collections is a human story. One that mirrors life and all its nuances: Make, undo, challenge, improve. Become the brand we desire to be at our essence. Our commitments to sustainability are rooted in all our collections and influence every choice we make.

Each collection is our way of bringing the spirit of Paris, and its women, to you. L'Appartement was born from a desire to deepen this experience: to create a welcoming space that felt like home. A piece of Paris, no matter where in the world you might be.

We are looking for ambassadors to help us write our next chapter in the US. As part of Sezane, you will be expected to help develop the brand with enthusiasm, dedication, and style. Your job will be to ensure that each client’s experience is exceptional and memorable and that our brand ethos is communicated with empathy and...