Operations Analyst / Associate, Customer Experience

Energy Impact Partners (EIP) is a global investment platform leading the transition to a sustainable energy future. EIP brings together bold entrepreneurs and some of the world’s most forward-looking energy and industrial companies to advance clean energy innovation. EIP has over $4 billion in assets under management and invests globally across venture, growth, and credit, and a team of over 90 professionals.

EIP is seeking for an associate to provide account management support for the Customer Experience team  EIP Partner(s) in the EIP HQ office in NYC. This is an excellent opportunity for an individual looking to learn more about the operational side of an investment firm. This position reports directly to the Head of Impact & Customer Experience and is a hybrid opportunity.

Key areas of responsibility:

• Provide project management support for the Customer Experience team
• Provide direct account management support for the Customer Experience team
• Managing all standard & bespoke communications with LPs
• In collaboration with the Customer Experience team, provide project management support for all LP events annually

Requirements

• 3+ years of professional experience in operational roles
• Bachelor’s degree in related field (Communications, marketing, business administration, operations or similar)
• Strong interest in organizational operations
• Strong Microsoft Office, Slack, Zoom skills
• Excellent interpersonal and professional communication skills
• Strong organizational skills and superior attention to detail
• Self-driven customer focused attitude
• Ability to deliver premier customer experience with comfort around senior executives
• Highly dedicated and willing to go the extra mile (outside regular office hours if necessary)
• Intuitive and able to manage and build systems and relationships in complex organizations

Benefits

Compensation for this role is $100,000 and is bonus eligible.