Order Fulfillment Specialist I in New Jersey

Purpose of the Position

The Order Fulfillment Specialist supports Newton’s Back Order Team efforts to provide accurate availability dates to customers for items that have a lead time, ensures 100% same-day order fulfillment for all back ordered items that come to stock, and communicates changes to delivery dates with customers promptly.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

• Reaches out to North American BU entities to fully understand reasons for third, fourth, etc. date changes and then crafts appropriate email response to be reviewed by customer service management.
• Corresponds with the Order Fulfillment Teams in Europe and Asia to ascertain availability dates for items manufactured...

• Process orders through EDI and monitor until delivery.
• Manage and monitor KPI's, departmental metrics and ensure all checks and balances are in place.
• Route and schedule the orders for delivery.
• Direct contact for internal and external RMA process.
• Receive, enter, process, and ship mass merchant orders through EDI.
• Work with production and planning teams to monitor order progress.

Requirements

• A high school diploma or GED certificate.
• Prior experience with fulfillment operations preferred.
• Strong interpersonal and communication skills.
• Attention to detail and organizational skills.
• Proficiency in using computer systems and software, including order management systems and Microsoft Office applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail oriented.