Customer Success Manager in New Jersey

Real Soft Inc is seeking a dedicated and passionate Customer Success Manager to join our dynamic team in the Management Consulting industry. In this role, you will be the voice of the customer and play a crucial part in ensuring that our clients achieve their desired outcomes through our consulting services. You will work closely with both our clients and internal teams to develop strong relationships, understand client needs, and deliver exceptional service. By leveraging your expertise, you will proactively identify opportunities for growth and improvement, helping our clients navigate their challenges while maximizing the value they receive from our solutions. You will not only act as a trusted advisor but also gather insights to enhance our offerings, ensuring we continuously adapt to the evolving requirements of our clientele. If you are a results-oriented individual with a strong background in customer success and a passion for helping others succeed, we want to hear from...

Company Overview: Agilis is a fast-growing software company transforming the chemical industry with cutting-edge digital customer engagement solutions. Designed for the unique needs of chemical producers and distributors, our platform offers tools like Product Information Management (PIM) systems, digital catalogs, customer portals, and e-commerce solutions to streamline sales processes, automate transactions, and integrate seamlessly with ERP/CRM systems.

By enhancing operational efficiency and customer experiences, Agilis drives sales growth, builds customer loyalty, and safeguards brand integrity. Our scalable, quick-to-implement solutions leverage advanced technology, data science, and AI to help companies establish a strong online presence, generate leads, and accelerate business growth.

Position Overview: We seek an experienced and team-oriented Customer Success / Project Manager to join our growing team. This role is critical to ensuring our Customer’s success...

ABOUT ORGANOX:

OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra®. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an innovative, fast-paced global medical device company committed to improving transplantation outcomes. As part of our ongoing expansion in North America, we seek a motivated Customer Success Manager to join our team.

Position Summary

The Customer Success Manager (CSM) is the central point of contact and advocate within OrganOx for our new customers. The CSM is responsible for the initial onboarding of new customers, in partnership with the Sales and other cross-functional teams, to ensure a smooth, world-class customer experience. In addition, the CSM will maintain a...

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

Requirements

Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.

As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.

This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the...