Operations Support Manager in Illinois

The Operations Support Manager is essential to our team, overseeing operational support for fleet operations (excluding dispatch and freight). This role involves managing driver relationships, coaching and developing drivers, and contributing to fleet growth strategies. The ideal candidate will possess strong communication skills and emotional intelligence, work closely with the EVP and key stakeholders, and strengthen connections with our international team while ensuring smooth interdepartmental operations.

Responsibilities:

• Manage driver relationships and act as a point of contact for driver inquiries, concerns, and feedback.
• Coach and develop drivers to ensure high performance, adherence to safety protocols, and continuous improvement.
• Assist in developing and implementing the growth strategy for the fleet, including driver recruitment and retention initiatives.
• Connect the maintenance team to the...