Manager of Customer Success in Illinois

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Full-time

Tusk Logistics - Customer Success Manager

1871 Member Company

Chicago, illinois

WHAT IS TUSK LOGISTICS

Tusk Logistics is a new type of small parcel shipping infrastructure that enables parcel shippers to easily and scalably access delivery service from the best alternative parcel carriers nationwide. Shippers leverage Tusk’s technology and operational expertise to diversify away from FedEx, UPS and USPS – lowering their parcel delivery spend and increasing their operational flexibility. Tusk’s technology is the first of its kind, unifying services from alternative carriers nationwide into a single API with proactive support on every parcel, enabling Shippers to anticipate and solve their customers’ delivery issues in real time.

Tusk’s co-founders Ben and Adam have deep industry experience, with long tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk is venture backed and is currently a team of five, based in Chicago. We work in-person four days per week.

TUSK’S CORE...

Full-time
Arvist - Customer Success and Sales Manager
1871 Member Company
Chicago, illinois
As a Customer Success Manager, you’ll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product. You will represent the voice of the customer, working closely with our tech-savvy internal teams. Your role involves managing customer visits, supporting seasonal trade shows, and providing feedback to optimize the platform’s usability and value.
Key Responsibilities:

Build and nurture long-term client relationships with clientele in the 3PL and warehousing industries.

Conduct warehouse visits and provide personalized support to clients to drive software utilization.

Serve as the main point of contact for customers, ensuring seamless communication and issue resolution.

Collect and analyze user feedback to improve both the customer experience and internal processes.

Collaborate with internal teams to ensure customer needs are integrated into...

Full-time
Customer Success Manager
CADDi
Chicago, illinois
At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.
What your days will look like:

Customer Onboarding

Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use

Deliver persona-specific training and communicate technical information simply and effectively

Customer Discovery and Relationship Building

Become a trusted advisor by developing multi-level relationships with key stakeholders, including executive sponsors and champions

Conduct regular meetings, visits, and business reviews to nurture these relationships and ensure their use case...

Full-time
Customer Success Manager
Batch Freight
Chicago, illinois
Batch Freight is looking for a passionate Customer Success Manager to join our team and drive customer satisfaction and retention. In this role, you will serve as the primary point of contact for our clients, ensuring they receive exceptional service and value from our logistics solutions. You will be responsible for understanding customer needs, fostering strong relationships, and identifying opportunities for upselling and cross-selling. The ideal candidate should have excellent communication skills and a proactive approach to customer engagement.
Responsibilities

Act as the main liaison between Batch Freight and our customers

Onboard new clients and provide training on our logistics solutions

Monitor customer satisfaction and proactively address concerns or issues

Identify opportunities for upselling additional services to existing clients

Gather feedback from customers to improve products and services

Maintain...

Full-time
Customer Success Manager
Riverside Insights
Chicago, illinois
As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our school and team accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.
In this role you will get to:

Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns

Conduct regular check-ins (QBRs) and communication touchpoints

Drive revenue growth and upsell opportunities with some of the business’ largest clinical and healthcare accounts

Identify and work with Sales team on expansion and cross-sell opportunities
...

Full-time
Customer Success Manager
Keeper Security, Inc.
Chicago, illinois
Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area!
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper Security
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform...

Full-time
Customer Success Manager
BevStrat LLC
Chicago, illinois
BevStrat LLC is a leading marketing agency specializing in the beverage industry. We are currently seeking a dedicated and experienced Customer Success Manager to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our clients.
As a Customer Success Manager, you will serve as the main point of contact for our clients, building strong relationships and providing exceptional customer service. You will work closely with clients to understand their goals and develop customized strategies to help them achieve success. This includes conducting regular check-ins, providing product demonstrations and trainings, and offering ongoing support and guidance.
We are looking for a candidate with excellent communication skills and a passion for delivering outstanding customer service. The ideal candidate will have previous experience in a customer-facing role, preferably in a B2B environment. Knowledge of the beverage industry is a plus. If...

Full-time
Senior Customer Success Manager
Volantio
Chicago, illinois
About Volantio:
Volantio provides a SaaS product designed to enhance Revenue Management (RM) for airline teams. We are committed to driving meaningful impacts for our clients through innovative solutions and exceptional customer support.
Role Overview:
The Senior Customer Success Manager (SCSM) at Volantio is a pivotal role focused on ensuring our airline customers achieve their RM goals using our product. The SCSM will build and maintain strong relationships, drive metric-based success, and provide tailored support to optimize product usage.
Key Responsibilities:
1. Customer Engagement and Relationship Building

Build and maintain strong relationships with RM teams, product users, and key decision-makers.

Identify internal champions and develop strategies to convert non-enthusiasts into advocates.

Engage with indirect stakeholders, such as Marketing...

Full-time
Enterprise Customer Success Manager
PatientIQ
Chicago, illinois
The PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the data collected in order to achieve the client's goals. In addition to developing and implementing account-specific strategies to improve our client growth and retention on a portfolio of client accounts, the CSM serves as the voice of the customer, working cross-functionally with product and development teams at PatientIQ to help drive continuous improvement of the platform.

ROLE RESPONSIBILITIES

Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory

Coordinate, develop, and deliver quarterly business reviews...

Full-time
Customer Success Manager
Cancer IQ
Chicago, illinois
The Company

At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic counseling service capacity, quadruple genetic testing uptake & significantly improve screening compliance. To date, CancerIQ has raised over $26 million to deliver on our mission, with our Series B funding round led by Merck Global Health Innovation Fund and Amgen Ventures.

Our team is made up of a committed, all-in group of people who are as driven to ending cancer as we know it as the providers and patients we serve. This has led to a growing network of over 200 clinical locations across the country, with a robust ecosystem of partners in the diagnostic and genomics...

Full-time
Customer Success Manager
Riverside Insights
Chicago, illinois
As Customer Success Manager at ESGI, you will build strong relationships with existing clients to ensure activation, enhanced product usage, and work with sales when identifying opportunities for upselling. You will provide hands-on support to our largest customers, in collaboration with customer service, to drive the renewal and expansion of existing accounts. Your contributions will drive customer satisfaction and retention of school-wide and district usage of ESGI.
In this role you will get to:

Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers.

Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts.

Maintain high levels of customer satisfaction and retention through proactive support and collaboration.
...

Full-time
1871 - Senior Customer Success Manager of Growth Experience
1871 Member Company
Chicago, illinois
1871 - http://www.1871.com/
LOCATION
222 W. Merchandise Mart Plaza, Suite 1212, Chicago, IL

ABOUT 1871
The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago but the modern world. What started 150+ years ago continues to this day.

1871, a global non-profit innovation hub, exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses from all backgrounds. We deliver unfair advantages at scale. We are the only organization in the world that we know of that supports the full maturity curve of a business - idea to Fortune 50. The team supports ~450 early stage companies, 200+ growth stage members,...

Full-time
1871 - Sr. Customer Success Manager, Corporate Experience
1871 Member Company
Chicago, illinois
ABOUT 1871
The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago, but the modern world. What started 140 years ago continues to this day.
1871 exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses. We deliver unfair advantages at scale. The team supports ~420 young companies, 200+ growth stage members and 100+ partners made up of Chicago’s brightest digital designers, engineers, and leaders shaping new technologies, disrupting old business models, and resetting the boundaries of what’s possible.
Come to a place where you can share ideas, make mistakes, partner with others, work hard, grow professionally and, with a little...

Full-time
Customer Success Sales Manager - Tech
Unreal Gigs
Chicago, illinois
Company Overview
Welcome to the future of technology! Join a pioneering and explosive tech firm that's not just growing—it's skyrocketing to the forefront of the industry. We’re on a mission to redefine what's possible, and we want you to be part of this thrilling journey. As a Technical Account Manager - Sales, you'll dive headfirst into a dynamic role where every day brings new challenges and opportunities to innovate.
Role Overview
In this electrifying position, you'll be the heartbeat of our sales team, driving success and delivering unparalleled customer support. You'll manage and nurture key accounts, uncovering new business ventures and ensuring our clients are not just satisfied but delighted. This role isn't just a job; it's a launchpad for your professional growth, offering endless possibilities in a vibrant, fast-paced environment.
Key Responsibilities

Build and Cultivate Relationships: Be the go-to person for...

Full-time
Customer Success Manager
CADDi
Chicago, illinois
At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.
What your days will look like:

Pre-Sales Support

Collaborate with the sales team to craft compelling demos highlighting the value of CADDi’s products and services to help close new business.

Understand and connect key customer use cases to product features.

Customer Onboarding

Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use.

Deliver persona-specific training and communicate technical information simply and effectively.

Customer Relationship...

Full-time
Customer Success Manager
Riverside Insights
Chicago, illinois
As a Clinical Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our clinical customers. By proactively engaging with a larger customer base, understanding their needs, and helping them maximize the value of our products, you play a vital role in driving customers, athletes, and patients worldwide to safely recover from mild traumatic brain injuries.

In this role you will get to:

Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns

Conduct regular check-ins (QBRs) and communication touchpoints

Drive upsell opportunities with some of the business’ largest clinical and healthcare accounts

Identify and work with Sales team on expansion and cross-sell opportunities

Convert active customers to new SaaS subscription...

Full-time
Associate Customer Success Manager
Vitality Group International, Inc.
Chicago, illinois
We are looking for an Associate Client Success Manager to support our Strategic Partnerships within the member servicing team. This person will act as the daily point of contact on servicing for both internal and external stakeholders, deliver excellent customer service by quickly and accurately managing escalated inquiries, and facilitate a more positive member experience through ongoing, data-driven process improvement.
Responsibilities

Support steady state operations and serve as a liaison between Vitality and Strategic Partners, acting as the primary point of contact

Create and maintain relationships with Strategic Partner counterparts

Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments to drive continuous improvement, efficiency and resolution of open items

Create and implement appropriate process changes to enhance member...

Full-time
Customer Success Manager - Source-to-Pay
Corcentric
Downers Grove, illinois
Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Customer Success Manager (CSM) to serve as the trusted advisor to our customers. The right candidate will ensure ongoing success with our platform-based solutions, maximize our customers’ return on investment, and facilitate strong customer retention and growth across our portfolio of products.
We are currently hiring out of the following office locations:

Cherry Hill, NJ

Downers Grove, IL

This role may be eligible for voluntary work-from-home consideration. In order to be considered for this position, you should live within a commutable distance to one of these office locations, even if you plan to request a work-from-home arrangement, as there may be times when in-person meetings, training sessions, social events, or similar activities are held onsite.
Corcentric Customer Success is a team of fierce customer advocates relentlessly...

Full-time
Customer Success Manager, Level 1
Keeper Security, Inc.
Chicago, illinois
Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area!
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper Security
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform...

Full-time
Customer Success Manager, Team Lead
Winnow
Chicago, illinois
About us
Food waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.
Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 60 countries around the world supported by our offices in London, Dubai, Singapore, Romania and North America. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.
Winnow Vision, our new artificial intelligence-based...

Full-time
Customer Success Manager, Bilingual (Spanish or Portuguese)
Keeper Security, Inc.
Chicago, illinois
Keeper is hiring a driven, bilingual Customer Success Manager to join a high producing team within our B2B sales division. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!
About Keeper Security
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches,...

Full-time
Customer Success Manager I
Screencastify
Chicago, illinois
About the role
Screencastify is seeking a Customer Success Manager I to support our tier 3 customers and help them maximize results with our product. As a CSM I, you will have the chance to learn about Customer Success and be developed along the Customer Success Manager career path trajectory. We’re looking for natural relationship builders and team players that are passionate about technology, customer relationships, and efficiency.
Why is this role special?

You'll help our customers improve outcomes and equity. Schools and districts around the world depend on Screencastify to digitize their curriculum and communication, and businesses in other areas are soon to do the same. The need for and benefit of video-based learning has never been more clear than it is now.

You get to have a massive impact. You’ll be joining a fantastic team and helping grow the Success function at Screencastify. You’ll have plenty of guidance and support from leadership...

Full-time
Customer Success Manager
CADDi
Chicago, illinois
About Us:
At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a more efficient and innovative manufacturing future.
Tech Crunch: CADDi raises $89 million in Series C.
Job Description:
We are seeking a dynamic and results-driven Manager of Customer Success , to join our team and champion the success of our customers. They will work closely with the sales and marketing teams in defining and executing strategies to improve the experience of our customers and expand our market presence in the US market. If you're a strategic thinker with a passion for customer success and are excited to be part of a growing startup, we...

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