Customer Success Manager in Illinois

As a Customer Success Manager, you’ll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product. You will represent the voice of the customer, working closely with our tech-savvy internal teams. Your role involves managing customer visits, supporting seasonal trade shows, and providing feedback to optimize the platform’s usability and value.

Key Responsibilities:

• Build and nurture long-term client relationships with clientele in the 3PL and warehousing industries.
• Conduct warehouse visits and provide personalized support to clients to drive software utilization.
• Serve as the main point of contact for customers, ensuring seamless communication and issue resolution.
• Collect and analyze user feedback to improve both the customer experience and internal processes.
• Collaborate with internal teams to ensure customer needs are integrated into...

At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth.  This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.

What your days will look like:

• Customer Onboarding
• Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use
• Deliver persona-specific training and communicate technical information simply and effectively
• Customer Discovery and Relationship Building
• Become a trusted advisor by developing multi-level relationships with key stakeholders, including executive sponsors and champions
• Conduct regular meetings, visits, and business reviews to nurture these relationships and ensure their use case...

Batch Freight is looking for a passionate Customer Success Manager to join our team and drive customer satisfaction and retention. In this role, you will serve as the primary point of contact for our clients, ensuring they receive exceptional service and value from our logistics solutions. You will be responsible for understanding customer needs, fostering strong relationships, and identifying opportunities for upselling and cross-selling. The ideal candidate should have excellent communication skills and a proactive approach to customer engagement.

Responsibilities

• Act as the main liaison between Batch Freight and our customers
• Onboard new clients and provide training on our logistics solutions
• Monitor customer satisfaction and proactively address concerns or issues
• Identify opportunities for upselling additional services to existing clients
• Gather feedback from customers to improve products and services
• Maintain...

As a Customer Success Manager at ImPACT Applications, your primary responsibility is to ensure the satisfaction, adoption, and retention of our school and team accounts. By efficiently leveraging our various technology platforms and nurturing customer relationships, you’ll play a pivotal role in driving customer success. This individual will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries. 

In this role you will get to: 

• Maximize customer retention and satisfaction by proactively engaging customers, while addressing any issues or concerns
• Conduct regular check-ins (QBRs) and communication touchpoints
• Drive revenue growth and upsell opportunities with some of the business’ largest clinical and healthcare accounts 
• Identify and work with Sales team on expansion and cross-sell opportunities
...

Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area!

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper Security

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform...

BevStrat LLC is a leading marketing agency specializing in the beverage industry. We are currently seeking a dedicated and experienced Customer Success Manager to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our clients.

As a Customer Success Manager, you will serve as the main point of contact for our clients, building strong relationships and providing exceptional customer service. You will work closely with clients to understand their goals and develop customized strategies to help them achieve success. This includes conducting regular check-ins, providing product demonstrations and trainings, and offering ongoing support and guidance.

We are looking for a candidate with excellent communication skills and a passion for delivering outstanding customer service. The ideal candidate will have previous experience in a customer-facing role, preferably in a B2B environment. Knowledge of the beverage industry is a plus. If...

About Volantio:

Volantio provides a SaaS product designed to enhance Revenue Management (RM) for airline teams. We are committed to driving meaningful impacts for our clients through innovative solutions and exceptional customer support.

Role Overview:

The Senior Customer Success Manager (SCSM) at Volantio is a pivotal role focused on ensuring our airline customers achieve their RM goals using our product. The SCSM will build and maintain strong relationships, drive metric-based success, and provide tailored support to optimize product usage.

Key Responsibilities:

1. Customer Engagement and Relationship Building

• Build and maintain strong relationships with RM teams, product users, and key decision-makers.
• Identify internal champions and develop strategies to convert non-enthusiasts into advocates.
• Engage with indirect stakeholders, such as Marketing...

The PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the data collected in order to achieve the client's goals. In addition to developing and implementing account-specific strategies to improve our client growth and retention on a portfolio of client accounts, the CSM serves as the voice of the customer, working cross-functionally with product and development teams at PatientIQ to help drive continuous improvement of the platform.

ROLE RESPONSIBILITIES

• Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
• Coordinate, develop, and deliver quarterly business reviews...

The Company

At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic counseling service capacity, quadruple genetic testing uptake & significantly improve screening compliance. To date, CancerIQ has raised over $26 million to deliver on our mission, with our Series B funding round led by Merck Global Health Innovation Fund and Amgen Ventures.

Our team is made up of a committed, all-in group of people who are as driven to ending cancer as we know it as the providers and patients we serve. This has led to a growing network of over 200 clinical locations across the country, with a robust ecosystem of partners in the diagnostic and genomics...

As Customer Success Manager at ESGI, you will build strong relationships with existing clients to ensure activation, enhanced product usage, and work with sales when identifying opportunities for upselling. You will provide hands-on support to our largest customers, in collaboration with customer service, to drive the renewal and expansion of existing accounts. Your contributions will drive customer satisfaction and retention of school-wide and district usage of ESGI. 

 In this role you will get to: 

• Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers.  
• Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts.
• Maintain high levels of customer satisfaction and retention through proactive support and collaboration.  
...

1871 - http://www.1871.com/

LOCATION

222 W. Merchandise Mart Plaza, Suite 1212, Chicago, IL

ABOUT 1871

The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago but the modern world. What started 150+ years ago continues to this day.

1871, a global non-profit innovation hub, exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses from all backgrounds. We deliver unfair advantages at scale. We are the only organization in the world that we know of that supports the full maturity curve of a business - idea to Fortune 50. The team supports ~450 early stage companies, 200+ growth stage members,...

ABOUT 1871

The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago, but the modern world. What started 140 years ago continues to this day.

1871 exists to inspire, equip, and support founders, growth scalers, and innovators in building great businesses. We deliver unfair advantages at scale. The team supports ~420 young companies, 200+ growth stage members and 100+ partners made up of Chicago’s brightest digital designers, engineers, and leaders shaping new technologies, disrupting old business models, and resetting the boundaries of what’s possible.

Come to a place where you can share ideas, make mistakes, partner with others, work hard, grow professionally and, with a little...

Company Overview

Welcome to the future of technology! Join a pioneering and explosive tech firm that's not just growing—it's skyrocketing to the forefront of the industry. We’re on a mission to redefine what's possible, and we want you to be part of this thrilling journey. As a Technical Account Manager - Sales, you'll dive headfirst into a dynamic role where every day brings new challenges and opportunities to innovate.

Role Overview

In this electrifying position, you'll be the heartbeat of our sales team, driving success and delivering unparalleled customer support. You'll manage and nurture key accounts, uncovering new business ventures and ensuring our clients are not just satisfied but delighted. This role isn't just a job; it's a launchpad for your professional growth, offering endless possibilities in a vibrant, fast-paced environment.

Key Responsibilities

• Build and Cultivate Relationships: Be the go-to person for...

At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth.  This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.

What your days will look like:

• Pre-Sales Support
• Collaborate with the sales team to craft compelling demos highlighting the value of CADDi’s products and services to help close new business.
• Understand and connect key customer use cases to product features.
• Customer Onboarding
• Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use.
• Deliver persona-specific training and communicate technical information simply and effectively.
• Customer Relationship...