Customer Resolutions Advisor in Illinois

Mixam is a technological leader, using our groundbreaking software to redefine online print, providing high quality products and service at a great price.

We are looking for a capable and experienced Customer Resolutions Specialist to join our team! We want to ensure that even when things go wrong, our customers receive the best possible service from us to make things right.

Working alongside our existing Specialist, this role requires a can-do attitude and the ability to communicate with customers effectively about their issue. Applicants should be able to review and resolve issues with an empathetic and logical approach to keep our customers happy even during a more difficult situation. We understand that this can be a challenging position, but with a 24/7 customer service team and a growing resolutions team, Mixam aims to provide all the support you need to get the job done.

What will you be doing?

• Investigating and Responding to the customer...