Dispatcher in Georgia

With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

Primary Duties:

• Receive and process all incoming customer calls for service
• Open work orders upon receipt of each call
• Dispatch road jobs efficiently
• Maintain Crown E-Order Board and update service channel regularly as needed
• Utilize the SoftBase dispatch system to its full capacity
• Review all work order header information for accuracy
• Assist technicians as needed
• Manage all Lift Power vehicle PMs
• Open and process POs and receipts for...

Absolute Plumbing Company is seeking a highly motivated and experienced Customer Service Representative / Dispatcher to join our team. The ideal candidate will have 2-5 years of relevant experience in customer service and dispatching, with a strong understanding of plumbing services. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Serve as the first point of contact for customers, addressing inquiries, scheduling service appointments, and providing exceptional customer service.

- Coordinate with service technicians to schedule and dispatch jobs efficiently, ensuring timely arrivals and optimal resource allocation.

- Maintain accurate records of service calls, customer interactions, and technician schedules using our CRM system (Service Titian).

- Communicate effectively with customers to provide updates on service appointments, including any delays or...

Absolute Plumbing Company is seeking a highly motivated and experienced Customer Service Representative / Dispatcher to join our team. The ideal candidate will have 2-5 years of relevant experience in customer service and dispatching, with a strong understanding of plumbing services. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

- Serve as the first point of contact for customers, addressing inquiries, scheduling service appointments, and providing exceptional customer service.

- Coordinate with service technicians to schedule and dispatch jobs efficiently, ensuring timely arrivals and optimal resource allocation.

- Maintain accurate records of service calls, customer interactions, and technician schedules using our CRM system (Service Titian).

- Communicate effectively with customers to provide updates on service appointments, including any delays or...