Service Supervisor in Florida

Maximize customer satisfaction by creating and maintaining a responsive service organization for your assigned territory.  Responsible for the operations and performance of the Field Service Technicians and Lead Technicians as well as customer retention. 

Primary Duties and Responsibilities:

• Maintain control over WIP
• Keep up on PM’s and maintain a completion rate of at least 95%

• Maintain company guidelines for tech efficiency by:

• Conduct PM audits (2 per month) to insure techs are meeting the requirements of a PM

• Customer Visits – Visit each of our top ten service customers (including rental “ship to” accounts) at least once per quarter. 
• Rental – respond to requests of Rental Coordinator for repair, transport, and paperwork requests.
• Be accessible and responsive to your technicians, customers, and all LP departments.
• Oversee any tech...

The Service Supervisor at Certified Fleet Services plays a pivotal role in ensuring the efficient operation and growth of our service center. Leveraging deep expertise in the diesel industry, this role oversees the day-to-day activities of the service department while actively contributing to the professional development and success of our team of technicians.

Service Supervisor Key Responsibilities:

• Leadership and Management: Provide strong leadership to the service team, fostering a culture of excellence, collaboration, and accountability. Manage and coordinate the activities of technicians to ensure timely completion of tasks and adherence to quality standards.
• Technical Expertise: Utilize comprehensive knowledge of diesel engines, systems, and components to diagnose, repair, and maintain vehicles effectively. Offer guidance and support to technicians in troubleshooting complex issues and implementing best practices.
...

The Service Supervisor at Certified Fleet Services plays a pivotal role in ensuring the efficient operation and growth of our service center. Leveraging deep expertise in the diesel industry, this role oversees the day-to-day activities of the service department while actively contributing to the professional development and success of our team of technicians.

Service Supervisor Key Responsibilities:

• Leadership and Management: Provide strong leadership to the service team, fostering a culture of excellence, collaboration, and accountability. Manage and coordinate the activities of technicians to ensure timely completion of tasks and adherence to quality standards.
• Technical Expertise: Utilize comprehensive knowledge of diesel engines, systems, and components to diagnose, repair, and maintain vehicles effectively. Offer guidance and support to technicians in troubleshooting complex issues and implementing best practices.
...