Field Service Supervisor

Maximize customer satisfaction by creating and maintaining a responsive service organization for your assigned territory.  Responsible for the operations and performance of the Field Service Technicians and Lead Technicians as well as customer retention. 

Primary Duties and Responsibilities:

• Maintain control over WIP
• Keep up on PM’s and maintain a completion rate of at least 95%

• Maintain company guidelines for tech efficiency by:

• Conduct PM audits (2 per month) to insure techs are meeting the requirements of a PM

• Customer Visits – Visit each of our top ten service customers (including rental “ship to” accounts) at least once per quarter. 
• Rental – respond to requests of Rental Coordinator for repair, transport, and paperwork requests.
• Be accessible and responsive to your technicians, customers, and all LP departments.
• Oversee any tech apprentice under your supervision and make sure all traning criteria is met
• Ensure all technicians are achieving their individual training objectives
• Manage road service technicians
• Recruit, develop and evaluate personnel
• Customer retention and new service business
• Administrative tasks

Requirements

• Valid driver's license
• Good communication, interpersonal, and motivational skills
• Technical and repair knowledge required
• Must be able to lift up to 50ibs
• Highschool Diploma
• Experience as a field service technician

Benefits

• Competitive Health and Wellness Benefits
• 401(k) with Company Match
• Company Cell Phone
• Employee Appreciation Program
• Voluntary Wellness Program
• Paid Training