Dispatcher in Florida

With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

Primary Duties:

• Receive and process all incoming customer calls for service
• Open work orders upon receipt of each call
• Dispatch road jobs efficiently
• Maintain Crown E-Order Board and update service channel regularly as needed
• Utilize the SoftBase dispatch system to its full capacity
• Review all work order header information for accuracy
• Assist technicians as needed
• Manage all Lift Power vehicle PMs
• Open and process POs and receipts for...

Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success...

As part of our efforts to provide high quality products and exceptional service, The Green Air Group is actively seeking a Service Dispatcher. This position has potential for growth within our company. The ability to provide a high level of customer service is essential to this position. We are looking for a team player who is committed to providing excellent customer service while working in a safe, timely, and professional manner.

 Job Description - Duties and Responsibilities include, but are not limited to:

• Maintain the Service Technicians’ daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Receive incoming calls from customers regarding service calls.
• Clear and concise communications with the Service manager, employees, and company customers, including keeping customers appraised as to company schedule and requested...

The Site Dispatcher that Manada is looking for will be a great listener, a strong communicator, and diligent in completing tasks. The right person will also have exceptional organizational skills and an ambitious attention to detail. The ideal candidate will also have work experience in a role demonstrating their ability to drive customer and client satisfaction. Finally, our Call Center Rep should be comfortable with being an escalation point of contact for our customers, and an individual who can address issues with products and services.

Site Dispatcher will support the Site Manager in managing escalation and workflow from Manada’s partners and clients.

This position will be onsite at our Polk County office.

2nd Shift 1:00 PM - 9:30 PM

Requirements

• Proficiency and experience using Microsoft Outlook, Word and Excel
• Ideal Candidate has experience in FSMs or FSLs such as Salesforce, ZenDesk, ServiceMax,...