Office Scheduler / Dispatcher

Join our amazing team at Ace Handyman Services! $22 - $26 per hour depending on experience!

The Office Scheduler will report directly to the General Manager. This role will be crucial to the operations, sales, marketing, lead management, growth, and overall profit goal incentives of the Panama City office while maintaining brand standards

The Office Scheduler will have 3 key areas of focus:

1. Managing, developing, and scheduling jobs Ace Handyman Services office; a division of Ace Hardware. 
2. Help establish tracking and supporting processes for goals, overseeing basic office operation in conjunction with General Manager.  
3. This role is critical to ensure the successful execution of customer handling, sales goals, and TEAM Development.

You will be assisting the General Manager goal tracking systems for phone skills/schedule/estimate efficiencies via our online applications and other tools. The primary responsibilities of the Office Scheduler are as follows, but not limited to: 

Essential Duties & Responsibilities:

• Liaison of communication of Field Team and Office Team.
• Offers operational assistance to Craftsmen in the field.
• Reinforce Service Path, Brand standards and company culture.
• Develop and update office policies, procedures, and executive reporting.
• Responsible for inbound/outbound sales calls; with a minimum of 50% closing ratio.
• Provide accurate reporting to General Manager.
• Assisting with Payroll process and other HR functions.
• Extremely efficient with a sales environment and quickly building customer rapport.
• Musts be adaptive to technology.
• Excellent office management, customer service skills and problem-solving skills.
• Assist with Marketing efforts. 
• Experience in Social Platforms and creative content writing is helpful.
• Must be proficient with Outlook, Excel, Word and QBO.
• Be a quick learner.
• Enjoy networking and have passion for helping others with a servant heart.
• Stellar communication skills; verbal and written, critical thinking, problem solving and multi-tasking.
• Seeking candidate with over 6 years’ experience in management, customer service and sales.
• WPM 50+ and 9 key punch.
• Having an entrepreneurial spirit is a must.

Requirements

• 5+ years in sales
• 1+ year using Service Titan
• Excellent customer service skills
• Microsoft Suite and QBO
• Type minimum of 50WPM
• Excellent verbal and written communication skills
• Top notch customer service skills

Benefits

• 401K plan
• Aflac accident plan/coverage
• Paid Vacation
• Performance bonuses
• Company credit card
• Flexible scheduling
• Advancement and growth opportunities
• Regular pay reviews
• Plus more!