Customer Success Representative (Remote) in District Of Columbia

Do you love helping people? Looking for an opportunity to grow with an exciting and fast growing business?! We are looking for a customer service representative that is detail oriented, is eager to grow and learn, and takes pride in assisting others!

Our Customer Success role is all about making our clients happy, while working in tandem with the operations team to achieve the highest level of service possible.

Job Description:

• Remotely manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and a real time chat feature.
• Resolves service problems by clarifying the customer’s issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Manage escalations with empathy and professionalism
• Work collaboratively with other team members and...