support specialist in Colorado

Tier 1 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Support Specialist. This is a full-time and onsite position based in the Lakewood, CO area.

Roles and Responsibilities

• Provide hardware and software support for Windows and some Mac desktops and laptops 
• Troubleshoot user accounts, software and hardware problems
• Appropriately escalate problems to designated support levels using defined processes
• Respond to all requests for assistance
• Log and report each service request
• Close out tickets
• Other duties as assigned

Requirements

• Six months of technical support experience
• No experience needed with a vocational technical school certificate (HDI)
• Experience with...

(This position is remote and open to applicants located in California, Colorado, Arizona, Idaho, Wyoming or Texas)

Company Overview

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

· Veracross SIS is a one-person, one-record school management platform

·...

Job Title: Pet Care Specialist

Company: Heartstrings Pet Hospice In-Home Euthanasia & Aftercare

Location: Remote (United States)

Job Type: Part Time

About Us:

At Heartstrings Pet Hospice, our mission is to provide unparalleled care and support to families navigating the emotional journey of saying goodbye to their beloved pets. We are dedicated to ensuring that each pet and family receives the utmost dignity, compassion, and respect during these challenging times. Our rapid growth and innovative business model set us apart in the field of pet hospice care.

Position Overview:

As a Pet Care Specialist at Heartstrings Pet Hospice, you will be the heart and soul of our mission. You will serve as the primary point of contact for families reaching out to our practice, guiding them through every step of the process with empathy and understanding. Your role will be crucial in ensuring that each...

Technical Support and Customer Care Specialist to provides front line customer assistance with technical problems, accessibility, functionality, replacement parts, and our emerging digital curriculum platform. This role also works with guidance from our Implementation Team on software installation, maintenance, repairs of computer hardware and software within the CLS environments.

Requirements

Duties And Responsibilities 

• Provide technical assistance for customers in a timely and efficient manner, via phone, email, or video conferencing tools 
• Use Salesforce customer relationship management tool to keep track of all customer inquiries, including how and when the issue was resolved and other useful information 
• Identify customer needs and help customers troubleshoot technical challenges or use specific features on our digital curriculum platform or provisioned...

about the support specialist role:

the support specialist role manages incoming customer, creator and collective inquiries and is key in ensuring our customers have an incredible experience regardless of where they are in the customer journey. the support specialist must be highly organized as well as a skilled verbal and written communicator. the shift for this role is subject to change, but we are looking for someone who can typically work 10am-6pm MST. 

soona wants every crew member to feel a sense of ownership. successful support specialists will be able to search for answers before asking for help and make reasonable decisions within their scope. this does not mean they need to work in isolation as seeking help can often accelerate development and avoid critical long term mistakes. they should be able to drive projects forward and work independently as needed.

about soona:

soona makes it possible for brands to...

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The Customer Support Specialist provides support and step-by-step solutions for end-user (customer) software-related questions. Support is provided by clearly communicating solutions in a user-friendly and professional manner. The person in...

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care. 

We are looking for a Customer Support Specialist to join our Customer Support Team. In this role, you will use MealSuite’s food service management applications to support end users via phone, chat, and email. You will feel empowered to use your knowledge of the food service industry and our applications to propel each user to long-term success.

This position is perfect for an energetic person who likes to interact with customers and who is good at managing expectations while having the patience to walk people through a series of steps...

The Food Corridor is inviting enthusiastic, A-team players to apply for our fully remote role: Customer Support & Success Specialist.

Looking for a role in the food tech industry that's out of the ordinary? The Food Corridor (TFC) is on a mission to enable efficiency, growth, and innovation in local food by connecting kitchen owners with food businesses in need of commercial kitchen space.

As a boutique software company founded by Ashley Colpaart in 2015, TFC has been empowering kitchen administrators to be more efficient, so they can spend more time doing what they love–supporting local food entrepreneurs. With our innovative cloud-based management solution, we are the shared-use kitchen industry’s primary technology partner supporting the operation of hundreds of incubator, ghost, and commissary kitchen businesses - and thousands of their food business clients. 

We're a value-driven, profitable, and sustainably growing startup that...

Compensation Range: $20.00-$21.00/hr

About GOLFTEC Enterprises:

GOLFTEC Enterprises is a dynamic and innovative organization that encompasses two leading companies in the golf industry: GOLFTEC and SkyTrak. With a shared mission to help people play better golf and have more fun, GOLFTEC Enterprises is at the forefront of revolutionizing golf instruction and technology.

GOLFTEC, the world leader in golf lessons, utilizes cutting-edge training systems and proprietary swing motion capture technology called OptiMotion, which provides Students and Coaches with instant and data-driven feedback to improve their game.

SkyTrak is golf's most popular consumer launch monitor and golf simulator, offering golfers the data and insights needed to track performance, play better golf and have more fun. Together, GOLFTEC Enterprises is revolutionizing the way golf is learned, practiced, and enjoyed by golfers of all...

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The Customer Support Specialist provides support and step-by-step solutions for end-user (customer) software-related questions. Support is provided by clearly communicating solutions in a user-friendly and professional manner. The person in...