Studio Support Specialist

Compensation Range: $20.00-$21.00/hr

About GOLFTEC Enterprises:

GOLFTEC Enterprises is a dynamic and innovative organization that encompasses two leading companies in the golf industry: GOLFTEC and SkyTrak. With a shared mission to help people play better golf and have more fun, GOLFTEC Enterprises is at the forefront of revolutionizing golf instruction and technology.

GOLFTEC, the world leader in golf lessons, utilizes cutting-edge training systems and proprietary swing motion capture technology called OptiMotion, which provides Students and Coaches with instant and data-driven feedback to improve their game.

SkyTrak is golf's most popular consumer launch monitor and golf simulator, offering golfers the data and insights needed to track performance, play better golf and have more fun. Together, GOLFTEC Enterprises is revolutionizing the way golf is learned, practiced, and enjoyed by golfers of all levels. 

Requirements

Key Responsibilities:

• Assist customers with installation, troubleshooting and support for our Golf Simulator Studios.
• Facilitate returns or exchanges of Studios and/or accessories, and partner with Warehouse and QC teams to execute.
• All team members will provide service and support assistance to GOLFTEC and SkyTrak members across all platforms: phone, chat, email, and ticketing systems.
• Share your love for golf with our passionate member base.
• Provide clear advice and world-class customer experience on how we can assist the members with the service and support they need.
• Think about the future and provide members with the necessary resources and self-service options for future questions.
• Effectively manage the member’s relationship to drive sales by understanding the needs and wants of customers.
• Review member’s call records to see if they’re calling in for common reasons, acknowledge them, and see how we reduce their need to contact us for those reasons in the future.
• Logging member correspondence information into the company’s system to keep a record of actions.
• Maintaining composure and a positive attitude to all internal and external customers.
• Create and maintain knowledge-based articles used for ongoing service and support.
• Onboard and train future Service & Support Associates.

Qualifications:

• Passionate about golf and love talking with customers about it daily.
• Extensive experience providing world-class customer service and support.
• Proficient knowledge of the following:
• Windows 10 and Mac OSX operating systems.
• iOS and Android mobile operating systems.
• Chrome, Firefox, Safari and Edge
• Networking and internet connectivity
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to explain service issues to technical and nontechnical employees and customers.
• Excellent verbal, written and interpersonal skills when communicating with customers.
• Weekend availability may be required

The deadline for this position is April 30th, 2024

Benefits

• Health Insurance (Company pays 50% of individual & family)
• Dental and Vision Benefits available
• 401(k) Plan available with employer match
• Short-Term Disability (paid for by employer)
• Paid Time Off and Paid Sick & Safe Time to use for time away
• 100% of PGA Dues paid annually
• Continuing education allowance of $500 per year
• Annual clothing allotment