Customer Care Manager in California

As a Customer Care Manager, you will also analyze key performance metrics to identify areas for improvement and implement solutions to elevate our service standards. If you're passionate about customer service and have a knack for leadership, we would love to have you on board!

Responsibilities

• Lead and motivate the customer care team to achieve service excellence and productivity targets.
• Monitor customer interactions to ensure compliance with company policies and service standards.
• Develop training programs and workshops to enhance team skills and knowledge.
• Establish metrics and benchmarks to assess team performance and customer satisfaction.
• Act as an escalation point for complex customer issues, providing effective resolutions.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Continuously analyze feedback and trends to optimize customer care...

Client Overview:

AllCare provides primary care delivered directly to facilities with concierge coordination across Southern California. Our dedicated concierge service handles residents' medical needs, saving valuable time for care teams by streamlining scheduling and follow-ups.

Job Overview:

We are seeking a dynamic and compassionate Customer Care and Patient Monitoring Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to care plans. The Patient Success and Care Manager will handle patient onboarding, chronic care management, and ongoing support, ensuring quality standards are met while fostering a culture of empathy and excellence.

The ideal candidate will have a strong...

Job Overview:

We are seeking a dynamic and compassionate Customer Care and Patient Monitoring Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to care plans. The Patient Success and Care Manager will oversee patient onboarding, chronic care management, and ongoing support, ensuring quality standards are met while fostering a culture of empathy and excellence.

The ideal candidate will have a strong background in healthcare operations, patient relations, and team leadership, with a focus on creating systems that enhance the overall patient journey.

Responsibilities:

• Patient Experience Leadership:
• Design and implement patient success...

Steer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.

At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, drive adoption, and expand the use of Steer Health products at customer sites. You will work closely with our sales team to identify upsell opportunities and renewal risks and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers.

Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Steer Health advocates and repeat...